DAIETORIAL ELLIOTT
Detroit,MI
Summary
Results-oriented training professional with expertise in curriculum development and employee onboarding. Proven track record in enhancing team performance through innovative learning initiatives. Seeking to leverage transferable skills in program management and instructional design in a new industry. Committed to applying and further developing instructional design capabilities and facilitation techniques.
Overview
6
6
years of professional experience
Work History
Server
Texas Roadhouse
Fenton, MI
02.2026 - Current
- Greeted guests and took drink orders with friendly, attentive service.
- Provided excellent customer service to ensure satisfaction.
- Took accurate orders and relayed requests to kitchen staff.
- Took orders from customers accurately and in a timely manner.
- Delivered food and beverages while checking guest satisfaction throughout service.
- Coordinated with hosts, bartenders, and kitchen team during busy shifts.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured compliance with alcohol service policies by checking identification. and followed alcohol service policies at the bar.
Training Coordinator
Texas Roadhouse
Fenton, MI
07.2023 - 02.2026
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Maintained accurate records of employee training participation, enabling tracking of progress towards learning objectives.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Coached and mentored employees to support professional growth and development, fostering a culture of continuous learning.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Assessed training initiatives, implementing changes to enhance participant engagement.
- Facilitated communication between trainers and participants to establish clear expectations and provide follow-up support.
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Led cross-functional teams comprised of subject matter experts to create collaborative solutions addressing complex organizational challenges through targeted skills development efforts.
- Adapted training content for global audience, considering cultural differences and language barriers to ensure inclusivity and effectiveness.
- Oversaw employee performance and engagement strategies to boost productivity.
- Provided cross-training to employees to improve team responsiveness and overall performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Improved safety procedures to create safe working conditions for workers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Server
Mani’s cafe
Louisville, KY
05.2020 - 05.2023
- Greeted guests and guided seating in restaurant bar environment.
- Took food and drink orders using point-of-sale system.
- Mixed cocktails and poured beverages following house recipes and service standards.
- Delivered meals and beverages while coordinating with kitchen and bar staff.
- Maintained clean dining areas, tables, and service stations to enhance guest experience.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Resolved guest concerns with calm, professional communication, ensuring customer satisfaction.
- Welcomed guests warmly to create positive first impressions and foster repeat business.
- Monitored bar inventory and promptly restocked low items before depletion.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Communicated with security staff to de-escalate customer conflicts and remove customers.
Education
Pathfinder School of Innovation
Louisville, KYHigh School -
Skills
- Schedule management
- New hire onboarding
- Safety training
- Budget management
- Project oversight
- Program oversight
- Implementation skills
- Coaching skills
- Employee coaching
- Communication skills
- Presentation
- Client-focused
- Feedback collection
- Leadership development
- Quick learner
- Training administration
- Implementation skills
- Sales
- Alcohol service
- Food safety
- Cash handling
- POS systems
- Table service
- Problem solving
Timeline
Server
Texas Roadhouse
02.2026 - Current
Training Coordinator
Texas Roadhouse
07.2023 - 02.2026
Server
Mani’s cafe
05.2020 - 05.2023
Pathfinder School of Innovation