Daiichiro Nozawa
Honolulu,HI
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. And through JTB period establish "HiBus" concept matching to Japanese tourist their demand for Hawaii travel tool.
Overview
35
35
years of professional experience
Work History
Sales Associate Specialist
JTB Hawaii Travel, LLC
Honolulu HI
01.2008 - Current
- Job status as unpaid furlough from 01/2014.
- Respond "HiBus" scheguling, coordinate stop location with city DOT and controls annual cost.
- Communicate with transportation company, less customer claims and gain customer's satisfaction.
- Communicate with contracted local tour company daily and include accident solution.
V.P. East Bound Sales
E NOA Corporation
Honolulu HI
01.2002 - 12.2007
- Contracted with major Japanese tour companies, increased up to 12 different one. Maintaining their annual contracts.
- Daily communication between contractors customer and operation side, solute their complain.
- Job include emergency care situation, visit hospital communicate with insurance company.
Operation Manager
Marui Imai Hawaii
Honolulu Hawaii
01.1996 - 01.2002
- Operate "Beneton" retail stores 6 on Oahu, 2 on Maui,
- Twice a year visit Hong Kong for purchase tour with stor managers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Maintained a visually appealing, clean, and well-organized retail space to maximize customer experience.
Store Manager
Space Creation
Monterey, CA
01.1992 - 12.1996
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Sales Stuff Association
Space Creation
San Francisco, CA
01.1989 - 12.1992
Education
GED -
Tokai Colledge Public Media
Kanagawa Japan03.1977
Skills
- Effective product introduction
- Kindly Customer Assistance
- Quick claim solution
- High quality communication with clients -JTB-
Languages
Japanese
Native or Bilingual
Timeline
Sales Associate Specialist
JTB Hawaii Travel, LLC
01.2008 - Current
V.P. East Bound Sales
E NOA Corporation
01.2002 - 12.2007
Operation Manager
Marui Imai Hawaii
01.1996 - 01.2002
Store Manager
Space Creation
01.1992 - 12.1996
Sales Stuff Association
Space Creation
01.1989 - 12.1992
GED -
Tokai Colledge Public Media