DAIJA DUNCAN

• Provide HR service support to employees, assisting with payroll, benefits, policies, and general HR inquiries.

Supported new member onboarding process, including completion of required documentation, orientation, and recordkeeping. Coordinated and executed training sessions and engagement events, ensuring alignment with organizational goals and policies. Assisted in maintaining compliance with nonprofit regulations,including policy adherence, documentation accuracy, and reporting requirements.

• Handle inbound calls from patients and their care team with professionalism and empathy. Tasks include registering new patients, scheduling healthcare appointments, and effectively troubleshooting and resolving patient inquiries and complaints. Additionally, contribute to the onboarding and training process for new team members.

• Provide professional assistance to customers through inbound calls, addressing their home and business security system needs, troubleshooting issues, and resolving billing inquiries with precision and care.

• Effectively processed financial documents in accordance with specifications, consistently meeting both company processing goals and personal metrics. Demonstrated proficient keyboarding and PC skills to ensure accurate and efficient data entry.

• Provide professional assistance to customers and banks via inbound calls, offering solutions to alleviate credit card debt and address past due balances. Ensure accurate handling of payments to facilitate resolution of financial matters effectively.

• Delivered exceptional customer service and interaction. Managed shipment processes and demonstrated proficiency in accurate currency handling, problem-solving, and data entry. Thrived in a fast-paced environment while maintaining organization and efficiency.

• Utilized active listening skills to effectively address customer needs. Specialized in marketing and sales of electronic devices tailored to customers' lifestyles for long-term satisfaction.