DAIJIA ARZU
Benefits Specialist
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Alight Solutions LLC
12.2022 - Current
- Handle customer inquiries and suggestions courteously and professionally, pertaining to benefits, annual enrollment, health, welfare, and dependent verification
- Answer customer telephone calls promptly to avoid extensive hold and wait times
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Update account information to maintain customer records
Dispatcher
ZUUM Trucking
06.2021 - 12.2022
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with customers and drivers about load details, and unforeseen circumstances
- Accommodated route changes when needed ie. weather or road access.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Dispatcher
United Protective Services
11.2020 - 06.2021
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Received non life threatening and non-emergency calls to dispatch security service
- Studied building floor plans to give directions and provide accurate information.
- Patrolled assigned areas to provide guest assistance while remaining alert for suspicious circumstances or individuals.
Child & Youth Program Assistant
US Army Logan Child Dev. Ctr.
12.2018 - 12.2019
- Assisted teachers with classroom management and document coordination to maintain positive learning environment for approx. 22 children
- Supported student physical, mental, and social development using classroom games and activities.
- Explained and enforced rules and regulations of Logan child development center.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Shared important information with students and parents concerning student behaviors and activities.
Education
Associates - Business
San Jacinto College
Houston, TXSkills
- Clerical Support
- Critical Thinking
- Customer Data Confidentiality
- Customer Service
- Account Management
- MS Office Proficiency
- Data Entry
- Schedule Management
- Verifying Coverage
- Updating Logs
- Route Navigation
Timeline
Customer Service Representative
Alight Solutions LLC
12.2022 - Current
Dispatcher
ZUUM Trucking
06.2021 - 12.2022
Dispatcher
United Protective Services
11.2020 - 06.2021
Child & Youth Program Assistant
US Army Logan Child Dev. Ctr.
12.2018 - 12.2019
Associates - Business
San Jacinto College