DAIJIA ARZU
Houston,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Alight Solutions LLC
The Woodlands, TX
12.2022 - Current
- Handle customer inquiries and suggestions courteously and professionally, pertaining to benefits, annual enrollment, health, welfare, and dependent verification
- Answer customer telephone calls promptly to avoid extensive hold and wait times
- Explain information to patients and obtain consent to make changes requested
- Able to multi-task
- Protect financial and medical integrity
- All assigned duties
Dispatcher
United Protective Services
Houston, TX
11.2020 - 06.2021
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Received non life threatening and non-emergency calls to dispatch security service
Child & Youth Program Assistant
US Army Logan Child Dev. Ctr.
12.2018 - 12.2019
- Assisted teachers with classroom management and document coordination to maintain positive learning environment for approx. 22 children
- Supported student physical, mental, and social development using classroom games and activities.
- Explained and enforced rules and regulations of Logan child development center.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Shared important information with students and parents concerning student behaviors and activities.
Education
Associates - Business
San Jacinto College
Houston, TXSkills
- Clerical Support
- Critical Thinking
- Customer Data Confidentiality
- Customer Service
- Account Management
- MS Office Proficiency
- Data Entry
- Schedule Management
- Verifying Coverage
- Inbound and Outbound Calling
- Computer Proficiency
- Complaint Handling
- Paperwork Processing
- Appointment Scheduling
Affiliations
- I use my spare time to volunteer for the RED RIVER SANKOFA a foundation that raises money to aid in the burial of children.
Timeline
Customer Service Representative
Alight Solutions LLC
12.2022 - Current
Dispatcher
United Protective Services
11.2020 - 06.2021
Child & Youth Program Assistant
US Army Logan Child Dev. Ctr.
12.2018 - 12.2019
Associates - Business
San Jacinto College
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