Daile Correa
Orlando
Summary
Detail-oriented dispatcher with a proven track record in customer service and problem-solving. Skilled in optimizing delivery schedules and enhancing customer satisfaction through effective communication and route management.
Overview
12
12
years of professional experience
Work History
Dispatcher
Jaalex Transportation LLC
Tomball, TX
01.2020 - Current
- Coordinated timely dispatch of shipments to optimize delivery schedules and enhance customer satisfaction.
- Monitored vehicle locations using GPS tracking systems to ensure efficient route management and reduce delays.
- Communicated with drivers to provide real-time updates and address operational issues promptly.
- Implemented process improvements that enhanced accuracy in shipment tracking and reduced miscommunication incidents.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 2 fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Sales Associate
ABA AUTO PARTS SALES
Orlando, FL
01.2017 - 12.2019
- Enhanced customer engagement through effective product demonstrations and personalized service.
- Managed inventory levels, ensuring availability of key auto parts for customer demands.
- Trained new sales associates on product knowledge and sales techniques to improve team performance.
- Developed strong relationships with repeat customers, driving loyalty and increased sales opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Executive/Retail Cashier
Payless Shoes
Orlando, FL
01.2014 - 12.2016
- Developed and executed sales strategies to enhance customer engagement and drive revenue growth.
- Mentored junior sales staff, fostering skill development and promoting team collaboration.
- Analyzed market trends to identify opportunities for product positioning and competitive advantage.
- Cultivated strong relationships with key accounts, ensuring high levels of customer satisfaction and retention.
Education
High School Diploma -
COLONIAL HIGH SCHOOL
Orlando, FLSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Prioritizing calls
- Problem-solving
- Route planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dispatcher
Jaalex Transportation LLC
01.2020 - Current
Sales Associate
ABA AUTO PARTS SALES
01.2017 - 12.2019
Sales Executive/Retail Cashier
Payless Shoes
01.2014 - 12.2016
High School Diploma -
COLONIAL HIGH SCHOOL