Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daily Limas

Fort Lauderdale,FL

Summary

Dynamic professional with a strong work ethic and exceptional communication skills, honed at United Property Mgt Group. Proven ability to enhance customer satisfaction through effective problem-solving and conflict resolution. Successfully trained teams, increasing efficiency by 20%. Adept at multitasking and maintaining discretion, ensuring seamless operations and positive client experiences.

Overview

2
2
years of professional experience

Work History

Concierge

United Property Mgt Group
05.2025 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

Cashier Manager

Chicken Kitchen
03.2023 - 04.2025
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

No Degree - Architecture

Universidad De Camagüey
Cuba

GED -

IPVCE: Cándido González
Cuba
04.2022

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Excellent multitasking
  • Guest services
  • Team player mentality
  • Exceptional communication
  • Conflict resolution
  • Reliable punctuality
  • Problem-solving
  • Discreet confidentiality

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Concierge

United Property Mgt Group
05.2025 - Current

Cashier Manager

Chicken Kitchen
03.2023 - 04.2025

No Degree - Architecture

Universidad De Camagüey

GED -

IPVCE: Cándido González

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