Daina Chapa
Houston,TX
Summary
Hardworking and reliable with strong ability in data entry and office skill. Offering customer service , and strong work ethic. Highly organized, proactive and punctual with team-oriented mentality.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
J&S Detailing
Houston, TEXAS
03.2020 - 12.2021
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Office Assistant
Interactive College of Technology
Pasadena, TX
05.2017 - 12.2019
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Made orders for new office supplies based on demand and budgetary restraints.
Customer Service Cashier
Walmart
Pasadena, TX
04.2015 - 11.2017
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Cross-trained in different departments of the store in order to provide skilled backup for team members.
Education
High School Diploma -
North Star Academy
9953 Westpark 05.2017
Skills
- Call Center Operations
- Inbound and Outbound Calling
- Product organization
- Customer relations
- Problem-solving abilities
Timeline
Customer Service Representative
J&S Detailing
03.2020 - 12.2021
Office Assistant
Interactive College of Technology
05.2017 - 12.2019
Customer Service Cashier
Walmart
04.2015 - 11.2017
High School Diploma -
North Star Academy
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