Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

DAINY VALERIO

Chicago,IL

Summary

Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.

Overview

17
17
years of professional experience

Work History

Patient Service Representative

Advocate Medical Center
11.2021 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used EPIC to schedule appointments.

Business Associate

Rush Copley Medical Center
07.2019 - 09.2021
  • Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
  • Verified work aligned with service levels agreed and client requirements.
  • Followed procedures, documentation, instructions and Audit & Business Controls guidelines from both client and company.

Patient Service Representative

VNA Health Care
12.2017 - 07.2019
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
  • Complete insurance or other claim form
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
  • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms

Accountant/Bookkeeper

ACARS Group, Inc
07.2015 - 06.2017
  • Documenting transaction details
  • Entering financial transactions in databases
  • Organizing financial reports
  • Fact-checking accounting
  • Notifying senior staff of accounting errors
  • Created budgets and forecasts for management group to meet regular accounting deadlines.

Medical Records Manager

Aunt Martha's Healthcare
02.2008 - 07.2012
  • Protect the security of medical records to ensure that confidentiality is maintained
  • Review records for completeness, accuracy, and compliance with regulations
  • Release information to persons or agencies according to regulations
  • Train medical records staff

Education

Bachelor of Science - Nursing

Chamberlain College Of Nursing
Addison, IL
01-2025

Associate of Science -

Waubonsee Community College
Sugar Grove, IL

Certificate Of Completion - Medical Office Specialist

First Institute Training-Management
Naperville, IL

GED -

College of DuPage
Glen Ellyn, IL

Skills

  • Bilingual- Fluent In Spanish
  • Strong Organizational Skills
  • Multitasking
  • Dependability
  • Problem-Solving Abilities
  • Types 65 WPM
  • Great Customer Service
  • Excellent Communication Skills

References

Daniel Cuevas    630-254-2204
Nicole Crawford 630-649-8821

Timeline

Patient Service Representative

Advocate Medical Center
11.2021 - Current

Business Associate

Rush Copley Medical Center
07.2019 - 09.2021

Patient Service Representative

VNA Health Care
12.2017 - 07.2019

Accountant/Bookkeeper

ACARS Group, Inc
07.2015 - 06.2017

Medical Records Manager

Aunt Martha's Healthcare
02.2008 - 07.2012

Bachelor of Science - Nursing

Chamberlain College Of Nursing

Associate of Science -

Waubonsee Community College

Certificate Of Completion - Medical Office Specialist

First Institute Training-Management

GED -

College of DuPage

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DAINY VALERIO