Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dairyn Castro

Bonita Springs,FL

Summary

Dynamic insurance agent with a proven track record at Amigos Auto Insurance, excelling in client relations and customer service. Skilled in health insurance and quotes, I foster strong relationships through active listening and professionalism. Committed to delivering exceptional service, I effectively resolve issues and enhance client satisfaction. With experience working in family health centers as a Medical receptionist for almost one year and an ability to understand medical terms.

Overview

3
3
years of professional experience

Work History

Insurance Agent

Amigos Auto Insurance
01.2024 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer their needs.
  • Performed administrative tasks such as filling out paperwork, updating databases, and generating reports.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.

Medical Receptionist

Family Health Centers of SW Florida
09.2022 - 07.2023
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.

Education

Online Insurance Agent License -

Insurance Agent License
Lehigh Acres, FL

CNA And First Aid -

CNA School
Naples, FL

High School Diploma - Diploma

South Fort Myers High School
14020 Plantation Rd Fort Myers High School
05.2020

Skills

  • Customer service
  • CPR
  • Licensed insurance agent
  • Professionalism and ethics
  • Quotes and sales
  • Customer follow-up
  • Client relations
  • Health insurance
  • Teamwork

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Insurance Agent

Amigos Auto Insurance
01.2024 - Current

Medical Receptionist

Family Health Centers of SW Florida
09.2022 - 07.2023

Online Insurance Agent License -

Insurance Agent License

CNA And First Aid -

CNA School

High School Diploma - Diploma

South Fort Myers High School

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Dairyn Castro