DAISHA BAKER

Houston,TX

Summary

Detail-oriented Healthcare Administrative Professional with extensive experience in patient access and trauma coordination. Adept at managing high-volume patient interactions while ensuring accurate medical documentation, which enhances patient care and operational efficiency. Proficient in EMR systems and committed to maintaining HIPAA compliance and documentation integrity.

Overview

years of professional experience

Work History

Patient Access Representative / Trauma Coordinator

University of Rochester

Rochester, NY

01.2020 - Current

Coordinated care for trauma patients by collaborating with physicians, nurses, specialists, and ancillary departments to ensure timely patient treatment.
Managed high volume of inbound and outbound patient calls, ensuring exceptional customer service in fast-paced healthcare environment.
Verified insurance eligibility, benefits, and demographic information to ensure accurate patient registration.
Obtained prior authorizations and coordinated with insurance companies, facilitating timely patient care.
Scheduled appointments within within Meditech, follow-up visits, New patient appointments, diagnostic testing, procedures, and specialty referrals while maintaining provider calendars.
Maintained trauma registry information and patient records while ensuring complete and accurate documentation.
Utilized electronic medical record systems, including previous Meditech experience, to document patient information accurately.
Assisted providers with patient coordination, referrals, medical documentation, and communication across multidisciplinary teams.

Document Control Specialist – Health Information Management

Med-Scribe

01.2018 - 01.2020

Ensured completeness, accuracy, and compliance of medical records with HIPAA and organizational policies to uphold patient confidentiality.
Managed electronic medical records by reviewing, indexing, scanning, and processing patient documentation into Epic systems.
Conducted quality assurance audits to verify documentation accuracy and maintain integrity of healthcare records.
Identified and resolved documentation discrepancies promptly to ensure integrity of patient records.
Maintained Release of Information (ROI) requests while ensuring confidentiality and regulatory compliance.
Retrieved and processed medical records for providers, patients, and authorized third parties.
Demonstrated outstanding attention to detail while managing large volumes of sensitive healthcare documentation.
Worked independently in a remote environment while consistently meeting quality and productivity goals.

Dispatcher

Champion Transportation

Rochester , NY

05.2015 - 08.2018

Coordinated driver assignments to ensure on-time client pick-up and drop-off services. • Managed multiple phone lines, facilitating client communications and adjusting schedules for optimal service. • Coordinated transportation schedules to enhance fleet management and ensure timely deliveries. • Communicated with drivers to provide real-time updates and address concerns. • Monitored vehicle locations using GPS tracking systems for optimal routing.
Developed daily transportation schedules to maximize route efficiency.
Liaised with drivers to confirm timely pickups and deliveries.
Utilized GPS tracking systems to monitor vehicle locations effectively.

Education

High School Diploma -

Arcadia High School

Rochester, New York

Skills

Patient registration
Meditech
Trauma Coordination
Health Information Management (HIM)
Electronic Medical Records (EMR/EHR/EPIC)
Meditech experience
Insurance verification
Prior Authorizations
Appointment Scheduling
Medical Records Management
Release of Information (ROI)
Call center experience
Inbound & Outbound Patient Calls
Claims processing
Provider & Patient Relations
Medical Billing Support
CPT Coding Knowledge

Healthcare administration
Case Management Support
Microsoft Office Suite
Microsoft Teams
Zoom/ Webex
Data Entry & Record Management
Quality Assurance
HIPAA Compliance
Written communication
Attention to detail
Time management
Problem Solving
Remote work
Microsoft Outlook
Medical Documentation
Insurance Verification Systems

Timeline