Daisha Cepeda
East Elmhurst
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
BDC Representative
Northstar Mitsubishi
11.2024 - Current
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Developed strong business relationships to provide service and value beyond customer expectations.
Group Leader
Police Athletic League Inc
06.2024 - 11.2024
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
- Monitored team performance to identify productivity improvement opportunities.
- Assisted students with homework issues and helped to incorporate positive study skills.
Direct Support Professional Caregiver
Marathon Health
04.2019 - 03.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Prepare meals and clean for the IRA members.
Retail Sales Associate
Zara
11.2018 - 08.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Server
Applebees
11.2016 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Global Learning Collaborative
Manhattan, NY06-2016
Associate of Applied Science - Medical Administration
Monroe College
Bronx, NY06-2018
Skills
- CRM software
- Goal oriented
- Performance tracking
- Appointment setting
- Teamwork and collaboration
- Multitasking Abilities
- Solves difficult issues and involves my team in decision-making
- Linguistic competence that are self-assured, clear, and competent
Timeline
BDC Representative
Northstar Mitsubishi
11.2024 - Current
Group Leader
Police Athletic League Inc
06.2024 - 11.2024
Direct Support Professional Caregiver
Marathon Health
04.2019 - 03.2020
Retail Sales Associate
Zara
11.2018 - 08.2019
Server
Applebees
11.2016 - 01.2018
High School Diploma -
Global Learning Collaborative
Associate of Applied Science - Medical Administration
Monroe College
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