Daisha Francis
Tucson,AZ
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance in my career with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Server
Sierra Del Sol Assisted Living
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Car Washer
Neighbors And Family Members
12.2019 - 12.2023
- Maintained cleanliness and organization of the workplace, promoting a positive image for the company.
- Greeted customers and guided cars into washing and detailing area.
- Vacuumed and steam cleaned interior floors carpet and seating.
- Answered customer questions on pricing, products, procedures, and materials used.
- Resolved customer complaints quickly and effectively.
Education
Sahuaro High School
Tucson, AZStudying For BSBA - Business Administration
University of Arizona
Tucson, AZ05-2029
Skills
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Suggestive selling
- Guest engagement
- Punctual
- Emotionally intelligent
Timeline
Server
Sierra Del Sol Assisted Living
06.2023 - Current
Car Washer
Neighbors And Family Members
12.2019 - 12.2023
Sahuaro High School
Studying For BSBA - Business Administration
University of Arizona
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