Daisy Aguinaga
Rogers ,AR
Summary
Dynamic leader with expertise in operations management and team leadership, honed at Table Mesa Bistro. Enhanced team productivity by 20% through strategic workflow improvements. Skilled in staff management and customer relationship management, fostering a collaborative environment. Proven track record in resolving conflicts and boosting customer satisfaction through effective communication and problem-solving.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Table Mesa Bistro
09.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Shift Lead
Walgreens
08.2022 - 08.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Supervisor
Kohls Department Store
08.2018 - 08.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
Diploma -
Bentonville High School
Bentonville, AR05.2016
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Food safety and sanitation
- Training and development background
- Employee scheduling
- Customer relationship management (CRM)
Languages
Spanish
Native or Bilingual
Timeline
Assistant General Manager
Table Mesa Bistro
09.2023 - Current
Shift Lead
Walgreens
08.2022 - 08.2023
Supervisor
Kohls Department Store
08.2018 - 08.2022
Diploma -
Bentonville High School