Daisy Aramburo
Houston,TX
Summary
Skilled Office Manager with a strong background in medical administration, overseeing front office operations, patient scheduling, and medical record management. Experienced in handling Letters of Protection (LOPs) for personal injury (PI) cases, coordinating with attorneys, case managers, medical professionals, and radiology specialists to ensure seamless patient care and documentation. Proficient in maintaining confidentiality, optimizing workflows, and supporting clinical staff. Adept at enhancing patient satisfaction, streamlining appointment processes, and improving overall office efficiency through strong organizational and communication skills.
Overview
8
8
years of professional experience
Work History
Chiropractic Assistant/Case Manager
United Rehabilitation and Chiropractor Clinic
Houston , TX
10.2023 - Current
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained confidentiality of records relating to clients' treatment
- Answered phones, scheduled appointments and managed calendars.
- Organized patient files and maintained accurate records.
- Responded to inquiries from potential new patients in a timely manner.
- Greeted patients and collected patient information.
- Managed scheduling systems to ensure efficient use of time slots available for appointments.
- Acquainted patients with therapy procedures by explaining purpose and results of exercises.
- Conducted follow up calls to ensure that patients are recovering well from treatments.
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
- Operated therapeutic equipment under chiropractor supervision.
- Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Explained treatment procedures and physicians' instructions.
- Contacted medical facilities to schedule patients for admission.
Customer Service/Sales Representative/Front Desk Receptionist
Galaxy auto insurance
Houston, USA
10.2018 - 09.2025
- Provide the best customer service on a daily base
- Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day
- Insurance representative known for successfully completing tasks in high-volume setting
- Organized and motivated employee eager to apply time management and organizational skills in various environments
- Seeking entry-level opportunities to expand skills while facilitating company growth
- Communicated with clients by phone, walk-ins, and email to answer questions and offer other services
- Upsold products to policyholders and potential new clients
- Engaged customers and provided high level of service by carefully explaining details about documents
- Contacted new and existing customers to outline benefits of products
- Wrote policies, finalized documents and filed paperwork through or gms system
- Closed sales on new policies by presenting insurance options to customers accurately and efficiently
- Trained new hires within a month to expand our company growth
Cellular Sales Representative/Customer Service
Metro by T-Mobile
Houston, USA
12.2017 - 10.2018
- Followed-up with clients after installations to assess quality service and customer satisfaction
- Demonstrated product features to align with customer needs
- Kept up to date with regional market and industry trends to optimize marketing and sales plans
- Drove substantial sales through suggestive selling and by promoting add on purchases
Sales Associate
Fashion House
Houston, USA
07.2017 - 10.2017
- Related products from stockroom out to department sales floor according to seasonal plans
- Reorganized sales floor to promote sales, displaying high demand products in prime locations
- Used creative merchandising technique to highlight managed brands and draw comparisons to competitor products
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness
- Chose and outfitted mannequins to relate to customer base, combining art and style
- Designed and deployed new display ideas to improve accessibility to merchandise
Education
High School Diploma -
Northside High Schoold
1101 Quitman St Houston, Tx 7700906-2017
Skills
- Patient scheduling
- Medical documentation
- Documentation and reporting
- Customer service
- Fluently bilingual
- Personal injury experience
- Front Desk
- Client communication
- Team building
- Excellent communication
- Case management
Languages
English
Professional
Spanish
Professional
Timeline
Chiropractic Assistant/Case Manager
United Rehabilitation and Chiropractor Clinic
10.2023 - Current
Customer Service/Sales Representative/Front Desk Receptionist
Galaxy auto insurance
10.2018 - 09.2025
Cellular Sales Representative/Customer Service
Metro by T-Mobile
12.2017 - 10.2018
Sales Associate
Fashion House
07.2017 - 10.2017
High School Diploma -
Northside High Schoold
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