Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daisy Cruz-Ortiz

San Antonio,United States

Summary

Providing the best customer service. Maintaining a positive mind set. Motivated to train for any position and be respectful and professional.

Overview

5
5
years of professional experience

Work History

Front of House Employee

Chick-fil-A
07.2022 - Current

Greeting guests

Taking orders

Cleaning/Sweeping

Sanitizing

Curbside orders

Drive thru orders

Preparing drinks/desserts

Bagging orders

Providing customer service/refill drinks

Discounts

Occasionally working in the kitchen

Running orders

Etc.

Teacher

Alphabetz Montessori
06.2023 - 09.2023

Prepare classroom before open

Prepare breakfast, lunch and snacktime

Changes diapers

Monitor potty breaks

create weekly plan/activities

Playground monitoring

Use app for updates for parents/document child's day to day

Clean and sanitize classroom

Circle time/reading and educational activities

Cashier/Customer Service

Lowes
07.2021 - 07.2022
  • Answering phone calls with questions and basic knowledge about the store
  • Managing orders in store and online
  • Processing returns/refunds
  • Providing in store credit
  • Finding receipts/help a customer make a payment on their account
  • Using Lowes software (s) on a daily basis
  • Setting up scheduled delivery
  • Process progressive leasing
  • Basic cashier responsibilities
  • Take out trash, sweep, mop
  • Taking back returns to their designated department
  • Assisting customers to apply for a Lowes credit card
  • Promoting merchandise
  • Helping customers find a product etc..

Receptionist

SmartStyle
11.2020 - 06.2021

Welcoming customers

Answering phone calls

Scheduling/Booking Appointments

Cash Handling

Processing card/cash payments

Organizing displays/dusting and disinfecting

Sweeping and mopping

Washing towels and capes/folding

Cleaning/disinfecting stations

Providing extra help for stylist

Take walk-ins

Seat clients in waiting area or with a stylist

Selling products/promoting other services

Etc..

Food Attendant

SeaWorld Parks and Entertainment
07.2019 - 07.2020
  • Cleaned and sanitized food service equipment before and after meal services
  • Prepared bills for food, using cash registers, calculators and adding machines
  • Resolved customer complaints, striving to have happy customer every time
  • Monitored the dining area and employee work stations to quickly clean up spills and restock supplies
  • Complied consistently with food safety and sanitation requirements and [Location] Health Department regulations
  • Completed customer orders by packaging or traying the prepared food with utensils, napkins and condiments
  • Continuously inspected customer areas to handle issues such as trash, spills and smudged windows
  • Washed dishes, glassware and silverware after meals
  • Scrubbed, polished and steamed counters and tables
  • Engaged customers in friendly conversations to build loyalty to the restaurant and encourage repeat visits
  • Collected trash from the dining room and returned reusable items like trays to the kitchen for washing
  • Volunteered to work unpopular shifts such as holiday and night shifts in support of team members and business needs
  • Cleaned glasses, dishes and fountain equipment frequently to maintain professional appearance and food safety standards
  • Assisted new team members with responsibilities through effective training, on-going mentoring and hands-on support
  • Maintained clean and well-organized counter to attract customers
  • Cleaned glasses, dishes and fountain equipment
  • Served customers with their choice of food
  • Cleaned floors, countertops, dishes, restock fridges and ice machine, throw trash away and put away utensils.

Education

Associates Degree Liberal Arts -

Northwest Vista College
San Antonio, TX
05.2023

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Great communication
  • Answering phone calls
  • Computer Skills
  • Time Management
  • Active Listening
  • Problem Solving
  • Critical Thinking
  • Attention to Detail
  • Adaptive Learning

Languages

Spanish
Professional Working

Timeline

Teacher

Alphabetz Montessori
06.2023 - 09.2023

Front of House Employee

Chick-fil-A
07.2022 - Current

Cashier/Customer Service

Lowes
07.2021 - 07.2022

Receptionist

SmartStyle
11.2020 - 06.2021

Food Attendant

SeaWorld Parks and Entertainment
07.2019 - 07.2020

Associates Degree Liberal Arts -

Northwest Vista College
Daisy Cruz-Ortiz