Daisy Diaz
Charlotte,NC
Summary
Dynamic professional with a proven track record at Smiles for Life Orthodontics, excelling in patient scheduling and communication. Adept at enhancing patient experiences through strong organizational skills and creative problem-solving. Committed to maintaining HIPAA compliance while streamlining office procedures, resulting in improved workflow and reduced wait times.
Overview
3
3
years of professional experience
Work History
New Patient Coordinator
Smiles for Life Orthodontics ( Kim )
Charlotte, NC
09.2025 - Current
- Coordinated new patient intake processes to enhance scheduling efficiency and patient experience.
- Managed patient communication, addressing inquiries and ensuring timely follow-ups for appointment confirmations.
- Assisted in organizing patient records, maintaining confidentiality, and adhering to data management protocols.
- Streamlined office procedures, contributing to reduced wait times and improved workflow within the practice.
- Developed educational materials to inform patients about treatment options and processes, enhancing understanding and engagement.
Restaurant Hostess
Jakyll and Hyde Taphouse Grill ( Marvin )
Charlotte, NC
08.2025 - 10.2025
- Greeted and seated guests, ensuring a warm and welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest satisfaction.
- Assisted with menu explanations, enhancing guest dining experience through knowledge sharing.
- Coordinated with kitchen and wait staff to ensure timely service delivery.
Cashier
Firehouse Subs ( Miss Strokes )
Charlotte, NC
05.2025 - 07.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash and credit transactions with accuracy and attention to detail.
- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Managed inventory levels by restocking shelves and organizing displays regularly.
- Collaborated with team members to maintain store cleanliness and organization.
- Make sandwiches
Dessert Team Member
Sweet Cravings ( Susy )
Charlotte, NC
02.2025 - 04.2025
- Prepared and assembled desserts according to recipes and presentation standards.
- Maintained cleanliness and organization of workstations to ensure operational efficiency.
- Assisted customers with product selection, providing knowledgeable recommendations and support.
- Collaborated with team members to achieve daily production goals and enhance customer satisfaction.
Before and After School Assistant
St. Gabriel Catholic Elementary School ( Bianca )
Charlotte, NC
10.2024 - 01.2025
- Assisted with daily student supervision and ensured safety during before and after school programs.
- Communicated effectively with parents regarding student progress and program updates.
- Collaborated with teachers to align after-school programs with educational goals and student needs.
House Cleaner
Candy’s Cleaning Crew LLC ( Alejandra )
Charlotte, NC
04.2023 - 09.2023
- Performed thorough cleaning duties, including dusting, vacuuming, and sanitizing.
- Maintained cleanliness standards in residential spaces according to client specifications.
- Managed time effectively to complete assigned tasks within scheduled hours.
- Organized supplies and equipment for optimal workflow during cleaning.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Dusted picture frames and wall hangings with cloth.
Education
High School Diploma -
Independence High School
Charlotte, NC06.2025
Skills
- HIPAA compliance
- Strong organization
- Office administration
- Patient scheduling
- Appointment setting
- Customer service
- Multitasking
- Patient care
- Organizational skills
- Verbal and written communication
- Creative problem solving
- Claims processing
- Relationship building
- Teamwork
- Time management
- Problem-solving
- Active listening
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
New Patient Coordinator
Smiles for Life Orthodontics ( Kim )
09.2025 - Current
Restaurant Hostess
Jakyll and Hyde Taphouse Grill ( Marvin )
08.2025 - 10.2025
Cashier
Firehouse Subs ( Miss Strokes )
05.2025 - 07.2025
Dessert Team Member
Sweet Cravings ( Susy )
02.2025 - 04.2025
Before and After School Assistant
St. Gabriel Catholic Elementary School ( Bianca )
10.2024 - 01.2025
House Cleaner
Candy’s Cleaning Crew LLC ( Alejandra )
04.2023 - 09.2023
High School Diploma -
Independence High School