Daisy Estrada
Clovis,CA
Summary
Dynamic and dedicated employee with experience in customer service and cash handling. Excelled in engaging guests and enhancing satisfaction through exceptional service and efficiency. Skilled in operating POS systems and managing high-volume environments, consistently delivering quality experiences. Demonstrated strong work ethic and collaborative spirit, contributing to team success and operational excellence.
Overview
5
5
years of professional experience
Work History
Server
Maya Restaurant
Scotts Valley, CA
05.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Barista
Starbucks
Clovis, CA
03.2022 - 04.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Server
Los Rancheros
Clovis, CA
09.2021 - 12.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Science - Business Management
California State University - Fresno
Fresno, CA05.2025
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Languages
Spanish
Native or Bilingual
Timeline
Barista
Starbucks
03.2022 - 04.2023
Server
Los Rancheros
09.2021 - 12.2021
Server
Maya Restaurant
05.2019 - Current
Bachelor of Science - Business Management
California State University - Fresno