Daisy Guardado
Las Vegas,NV
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Parks and Recreation department. Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
3
3
years of professional experience
Work History
Program Specialist
City of North Las Vegas
03.2022 - Current
- Enhanced visitor experience by providing exceptional customer service and assistance in park navigation.
- Managed park reservations throughout City of North Las Vegas
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Maintained up-to-date knowledge of product and service changes.
- Receives payments from the public in the form of cash, check, or credit cards, and operates a computer
program to enter transactions and to make change. - Provides and oversees the delivery of friendly, professional, and accurate customer service and recreation
program transactions to the public, resolves complaints, and reports concerns timely and appropriately.
Recreation Assistant
Clark County
07.2021 - Current
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Assisted in organizing special events, resulting in increased community engagement.
- Collaborated with team members to develop new programs, increasing participation rates.
- Trained new staff members on department policies and procedures, promoting consistency across the team.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Kept athletic and games equipment and facilities organized and maintained.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
Education
No Degree - Psychology
College of Southern Nevada, West Charleston
Las Vegas, NV05.2027
High School Diploma -
Nevada State High School, North Las Vegas
North Las Vegas, NV05.2023
Skills
- Skill Development
- Data Analysis
- Organizational Skills
- Time Management
- Active Listening
- Problem Solving
- Attention to Detail
- Flexibility
Timeline
Program Specialist
City of North Las Vegas
03.2022 - Current
Recreation Assistant
Clark County
07.2021 - Current
No Degree - Psychology
College of Southern Nevada, West Charleston
High School Diploma -
Nevada State High School, North Las Vegas
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