Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Intelogix
Waco, TX
03.2026 - Current
Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
Excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Child Caregiver
Madison Goss
Waco, TX
01.2017 - Current
Utilized effective problem solving techniques in order to resolve conflicts among children in a respectful manner.
Demonstrated excellent communication skills when interacting with parents regarding their child's progress or any concerns that may arise.
Adapted quickly to different parenting styles while ensuring that all instructions were followed accurately.
Displayed patience and understanding when dealing with challenging behaviors.
Observed children's behavior and recommended measures for behavior improvement and development of self-care skills.
Performed housekeeping duties, such as laundry, cleaning, dish washing, all while caring for children
Education
Bachelor of Science (B.S.) - Applied Science
Tarleton State University
Stephenville, TX, US
12.2025
Associate in Arts (A.A.) - Business Administration
McLennan Community College
Waco
08.2024
Associate in Arts (A.A.) - General Academics
McLennan Community College
Waco
05.2024
Skills
Time management
Computer skills
Organizational skills
Customer service
Multitasking Abilities
Call center experience
Computer proficiency
Active listening
Certification
Real Estate License
LANGUAGES
English Fluent
Spanish Fluent
Timeline
Customer Service Representative
Intelogix
03.2026 - Current
Child Caregiver
Madison Goss
01.2017 - Current
Bachelor of Science (B.S.) - Applied Science
Tarleton State University
Associate in Arts (A.A.) - Business Administration