Daisy Guzman
Denver,CO
Summary
Results-driven professional specializing in executive support and business operations. Proven ability to manage multiple tasks efficiently, ensuring high-quality outcomes. Strong background in office management, accounting, and vendor negotiations, leading to enhanced operational efficiency. Recognized for exceptional customer service and effective team collaboration, maximizing resource utilization and profitability.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Stylist
Dillard's
Broomfield, CO
05.2025 - Current
- Consulted with clients to understand their style preferences and needs.
- Provided personalized styling advice for various occasions and fashion trends.
- Collaborated with team members to maintain an organized and appealing sales floor.
- Built rapport with clients to foster loyalty and repeat business opportunities.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Greeted each client and asked questions to determine fashion needs.
- Assisted in creating promotional campaigns to attract new customers.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Pre-booked future appointments to increase repeat business.
Store Manager
JD Sports|Finishline
Lonetree, CO
09.2023 - 05.2025
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Updated POS system with new products and promotional offers.
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff in product knowledge and customer service techniques.
- Implemented visual merchandising strategies to enhance product displays and attract customers.
- Oversaw inventory management processes to maintain stock levels and reduce shrinkage.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Trained and mentored associates to teach daily tasks and procedures.
- Established customer service standards and monitored staff compliance.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Organized promotional events to increase product awareness.
- Monitored inventory levels and placed orders to restock shelves.
- Managed daily banking activities such as deposits and withdrawals.
- Maintained accurate records of employee performance reviews.
- Delegated work to staff, setting priorities and goals.
- Performed regular price checks to ensure competitive pricing.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Assessed operational efficiency of the store's departments.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Ensured compliance with safety regulations and company policies.
- Structured HR consulting services to support clients during organizational developments and changes.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Assistant Manager
Pro Image Sports
Broomfield, CO
06.2023 - 09.2023
- Recruited and trained new employees to meet job requirements.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date knowledge of company products and services.
- Created reports on sales trends, inventory levels, and financial data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
Sales Associate
Forever 21
Broomfield, CO
07.2021 - 06.2023
- Gave out product samples, coupons and pamphlets to encourage sales.
- Developed promotional strategies to increase sales volume.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Demonstrated product features and benefits for customers' needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assisted customers with product selection, sizing and styling.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained up-to-date knowledge of store merchandise and policies.
- Helped customers find specific products, answered questions, and offered product advice.
- Cleaned shelves, counters and tables to maintain organized store.
- Adhered to company initiatives and achieved established goals.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sales Associate
The Children's Place
Broomfield, Colorado
03.2021 - 07.2021
- Assisted customers with product selection and styling advice.
- Maintained visual merchandising standards throughout the store.
- Handled cash transactions accurately at the register.
- Greeted customers and provided exceptional customer service.
- Stocked shelves efficiently using appropriate techniques for product placement.
- Stocked shelves with newly arrived products.
Education
High School Diploma -
Northglenn Highschool
Northglenn, COSkills
- Inventory management
- Visual merchandising
- Customer service
- Sales reporting
- Employee training
- POS system management
- Team building
- Budget management
- Problem solving
- Relationship building
- Compliance monitoring
- Opening and closing procedures
- Shift scheduling
- Team leadership and coaching
- Retail sales techniques
- Delegating work
- Recruitment
- Customer relationship management
Languages
2
Education and Training
other
References
References available upon request.
Timeline
Stylist
Dillard's
05.2025 - Current
Store Manager
JD Sports|Finishline
09.2023 - 05.2025
Assistant Manager
Pro Image Sports
06.2023 - 09.2023
Sales Associate
Forever 21
07.2021 - 06.2023
Sales Associate
The Children's Place
03.2021 - 07.2021
High School Diploma -
Northglenn Highschool