Daisy Hernandez
Litchfield Park,AZ
Summary
I am professional with extensive experience in providing exceptional customer service and administrative support. I have a strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
West Valley Women's Care
Phoenix, AZ
07.2024 - 03.2026
- Greeted and assisted patients, ensuring a welcoming environment at reception area.
- Managed multi-line phone system, directing calls efficiently to appropriate staff.
- Scheduled appointments using electronic health record (EHR) software, optimizing office workflow.
- Maintained patient confidentiality and compliance with HIPAA regulations in all communications.
- Processed insurance verification and patient registrations accurately upon arrival.
- Developed strong working relationships with team members, fostering a positive work environment.
Insurance Agent
Primerica
Goodyear, AZ
03.2024 - 10.2024
- Educated clients on policy options and coverage benefits.
- Processed applications and ensured compliance with industry regulations.
- Provided training and mentorship to new agents on best practices and product knowledge.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Shift Leader
Jersey Mike's Subs
Winston-Salem, NC
04.2021 - 03.2024
- Supervised daily operations to ensure high standards of food quality and customer service.
- Trained and mentored new team members on company policies and procedures.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Monitored staff performance, providing feedback to enhance productivity and teamwork.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Car Salesperson
Jerry Hunt Auto Sales
Lexington, NC
05.2022 - 09.2022
- Facilitated customer interactions to identify needs and recommend suitable vehicle options.
- Developed comprehensive product knowledge to assist customers in making informed purchasing decisions.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Conducted follow-up communications with customers to ensure satisfaction post-purchase and encourage referrals.
Package Handler
FedEx
Kernersville, NC
10.2020 - 04.2021
- Operated material handling equipment to ensure efficient package movement.
- Sorted and organized packages for timely delivery to maintain workflow efficiency.
- Inspected incoming and outgoing shipments for quality control and accuracy.
- Collaborated with team members to optimize loading procedures and reduce delays.
Server
Shiraz Restaurant
Goodland, KS
08.2019 - 03.2020
- Delivered exceptional customer service by anticipating guest needs and preferences.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu items, service standards, and restaurant policies.
- Managed multiple tables efficiently while maintaining high-quality service standards.
- Developed relationships with regular customers to foster a welcoming dining environment.
Hostess
Cracker Barrel
Chandler, AZ
05.2018 - 12.2018
- Greeted and seated guests, ensuring timely service and optimal table turnover.
- Managed waitlists and reservations effectively to enhance guest satisfaction.
- Collaborated with kitchen and service staff to streamline communication during peak hours.
- Trained new host staff on operational procedures and customer service protocols.
Education
Associate of Science - Medical Assisting
Northwest Kansas Technical College
Goodland05-2020
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Data entry
- Team collaboration
- Oral and writing communication
Timeline
Front Desk Receptionist
West Valley Women's Care
07.2024 - 03.2026
Insurance Agent
Primerica
03.2024 - 10.2024
Car Salesperson
Jerry Hunt Auto Sales
05.2022 - 09.2022
Shift Leader
Jersey Mike's Subs
04.2021 - 03.2024
Package Handler
FedEx
10.2020 - 04.2021
Server
Shiraz Restaurant
08.2019 - 03.2020
Hostess
Cracker Barrel
05.2018 - 12.2018
Associate of Science - Medical Assisting
Northwest Kansas Technical College