Daisy Lazaro
Summary
Detail-oriented professional with proven experience in maintaining accurate client records and optimizing organizational systems. Strong expertise in documentation accuracy and data management enhances service delivery and client support. Demonstrated ability to streamline processes and improve operational efficiency.
Overview
4
4
years of professional experience
Work History
Case Manager Intern
Catholic Charities Dallas
Dallas, TX
01.2025 - 08.2025
- Maintained accurate client records within database systems, ensuring thorough case documentation.
- Facilitated communication among clients, families, and service providers to enhance support.
- Guided clients in navigating social services and accessing available benefits.
- Educated clients about programs and resources provided by Catholic Charities Dallas.
- Monitored client progress, updating case files to reflect changes.
- Collaborated with law enforcement to uphold victim rights during legal processes.
- Advocated for clients in obtaining financial resources and government entitlements.
- Developed community relationships to support diverse client referrals.
Office Assistant
Methodist Cardiovascular Consultants
Dallas, TX
06.2021 - 08.2023
- Ensured compliance through precise documentation and processing of patient records.
- Maintained organized filing systems for both paper and electronic documents.
- Performed data entry across multiple systems to enhance record accuracy.
- Supported front desk operations by greeting patients and managing phone inquiries.
- Answered incoming calls, directing them to appropriate personnel efficiently.
- Provided customer service by addressing inquiries and resolving issues promptly.
- Upheld confidentiality standards for sensitive information and documentation.
- Assisted in billing inquiries and communicated effectively with insurance providers.
Education
Master of Social Work - Social Work
The University of Texas At Arlington
Arlington, TX12-2026
Bachelor of Science - Criminal Justice
Angelo State University
San Angelo, TX05-2024
High School Diploma -
Moises E Molina High School
Dallas, TX06-2021
Skills
- Multitasking
- Public speaking
- Documentation accuracy
- Cultural Competency
- Document management
- Customer service
- Written communication
- Interpersonal skills
- Case file management
- Networking and outreach
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Volunteer
- Volunteer at my local food pantry, library, and church during the summer.
References
References available upon request.
Timeline
Case Manager Intern
Catholic Charities Dallas
01.2025 - 08.2025
Office Assistant
Methodist Cardiovascular Consultants
06.2021 - 08.2023
Bachelor of Science - Criminal Justice
Angelo State University
High School Diploma -
Moises E Molina High School
Master of Social Work - Social Work
The University of Texas At Arlington