Daisy Lopez
Ruskin,FL
Summary
Proven track record in enhancing customer satisfaction and safety as a Flight Attendant at United Airlines, showcasing strong work ethic and first aid proficiency. Excelled in high-pressure situations, significantly improving passenger experience and operational efficiency. Demonstrated reliability and exceptional customer service skills, contributing to sustained business growth and revenue.
Overview
24
24
years of professional experience
Work History
Flight Attendant
United Airlines
12.2005 - 01.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Airport Sales Agent
Continental Airlines
11.2000 - 12.2005
- Resolved customer complaints and issues, ensuring their continued loyalty to the airline.
- Maintained up-to-date knowledge of industry trends and competitive offerings to effectively sell company products and services.
- Developed strong relationships with corporate clients, contributing to sustained business growth and increased revenue.
- Increased customer satisfaction by providing friendly and efficient service at airport sales counters.
Assistant Credit Manager
Carpenter Contractor Of America
01.2000 - 09.2000
- Minimized potential losses by conducting thorough credit reviews on high-risk accounts before extending additional credit lines.
- Analyzed industry trends to identify potential market risks and make informed recommendations for adjusting credit strategies accordingly.
- Enhanced team productivity with effective training and development programs for junior staff members.
- Increased cash flow by diligently pursuing past-due receivables through targeted collection efforts.
Education
Tourism And Travel Marketing
01.1999
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
Timeline
Flight Attendant - United Airlines
12.2005 - 01.2024
Airport Sales Agent - Continental Airlines
11.2000 - 12.2005
Assistant Credit Manager - Carpenter Contractor Of America
01.2000 - 09.2000
O'Brien's Professional Travel School - , Tourism And Travel Marketing