Professional Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline

Daisy Lopez

Salomon Audiology
SANBERNARDINO,CA
1
Language
1
year of professional experience

Patient-focused healthcare professional skilled in front-office operations, clinical documentation,
appointment scheduling, and patient education.
Bilingual in English and Spanish; experienced in coaching patients on hearing-aid use and mobile app troubleshooting to improve device adoption and confidence. Strong attention to detail with accurate insurance verification and record keeping (Counselear), delivering compassionate, efficient patient support.

Work History

Patient Advocate Coach & Front Office Receptionist

11 Months
Salomon Audiology | 09.2025 - 08.2026
  • Managed front-office check-in, scheduling, and insurance verification to keep daily patient flow organized.
  • For recently fitted hearing aid users, I provided bilingual English/Spanish patient education for patients on hearing aid use and app navigation to build device confidence
  • Every Thursday, I visited retirement communities within a 10-mile radius from the office to provide hearing aid cleanings and troubleshoot any challenges patients encountered.
  • Communicated with Patients regularly by conducting an after-fit call and 3-4 follow-up calls to address any concerns related to their hearing aids.
  • Maintained accurate clinical documentation in Counseler with accurate, detailed patient notes and follow-up records for the Doctor to review.

Education

Bachelor's - Cinema and Television Studies

California State University, Fullerton | Fullerton, CA | 5 2025
  • Mixed live audio for student broadcasts: set up microphones, balanced and monitored levels to ensure clear, consistent voice and package audio during live shows.
  • Edited and sound-designed student short films using industry-standard audio editing tools; collaborated with production teams to meet deadlines and enhance storytelling through improved audio clarity.

Skills

Clinical documentation
Patient education
Appointment support
Patient service & communication
English/Spanish bilingual
Insurance verification
Patient intake
Scheduling coordination
Phone triage
Medical records management
Telephone etiquette
HIPAA compliance
Audiology terminology

LANGUAGES

Spanish

Timeline

Patient Advocate Coach & Front Office Receptionist

Salomon Audiology
09.2025 - 08.2026Read More

California State University, Fullerton

Bachelor's from Cinema and Television Studies
Read More
Daisy Lopez