Daisy To
Victoria,TX
Summary
Hardworking employee enthusiastic about learning customer representative field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Sales Representative
Cricket Wireless
Beeville, TX
10.2013 - 04.2014
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Caregiver
Brown Ranch Land & Cattle, LLC
Beeville, TX
11.2012 - 08.2013
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Waitress
El Charro Restaurant
Beeville, TX
10.2009 - 11.2012
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Team Member, Cashier
Dairy Queen Restaurant
Skidmore, TX
08.2007 - 10.2009
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
High School Diploma -
Skidmore-Tynan High School
Skills
- Competitor Research
- Sales Consultation
- Lead Prospecting
- Sales Forecasting
- Client Account Management
- Records Management
- Sales Closing
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Affiliations
- Community Service
- Volunteer with Friends of Victoria Public Library
Additional Information
From May 2014 until current time, I have dedicated my time to taking care of my family. I have raised and taught my 2 youngest children, volunteered at the local library; but have found it was time to come back into my own. I believe work should be a place to grow as a person and I am invested in finding a good employment place to do as such.
Timeline
Sales Representative
Cricket Wireless
10.2013 - 04.2014
Caregiver
Brown Ranch Land & Cattle, LLC
11.2012 - 08.2013
Waitress
El Charro Restaurant
10.2009 - 11.2012
Team Member, Cashier
Dairy Queen Restaurant
08.2007 - 10.2009
High School Diploma -
Skidmore-Tynan High School