Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daisy Cantu

Edinburg,TX

Summary

Accomplished professional with expertise in customer service and cash handling accuracy. Successfully resolved customer complaints, boosting satisfaction and loyalty. Proven leader with a talent for training and mentoring, fostering a collaborative team environment. Adept at managing cash transactions with precision, ensuring operational efficiency and minimizing discrepancies.


Overview

8
8
years of professional experience

Work History

Key Holder

Dollar General
04.2021 - 06.2021
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Cashier

Dressbarn
11.2017 - 05.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Organized the store, responsible for cleaning, sweeping/mopping

Team Leader

Jack in the Box
11.2013 - 01.2016
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Was responsible for being on the drive thru and front register.
  • Took orders and used the cash register to handle purchases with cash and card transactions.
  • Was responsible for cleaning the restaurant when required.



Education

Bachelor of Science - Business Management

Grand Canyon University
Phoenix, Arizona
12-2023

Child Development Associates - Education

South Texas College
Mcallen, TX
08-2023

Skills

  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Training and mentoring

Timeline

Key Holder

Dollar General
04.2021 - 06.2021

Cashier

Dressbarn
11.2017 - 05.2018

Team Leader

Jack in the Box
11.2013 - 01.2016

Bachelor of Science - Business Management

Grand Canyon University

Child Development Associates - Education

South Texas College

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