Daisy Mancilla
Dallas,TX
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in billing representative role.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Shift supervisor
Pls check cashing
11.2023 - 12.2024
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations
- Completed store opening and closing procedures and balanced tills
- Trained approximately 20-30 new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- 'Managed approximately 30 incoming calls, emails and faxes per day from customers
Picker
Ulta distribution center
10.2023 - 11.2023
- Pull, pack, weigh, and label products based on daily orders
- Ensure all packages are properly packaged and sealed
- Meet the specifics of customer orders in a timely manner
- Log relevant shipping, order, and label paperwork
- Keep products separated, organized, and accessible
- Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
Deli clerk
El rancho supermercado
08.2023 - 10.2023
- Prepare food items for display
- Package, label and price products
- Place point of sale signs, tags, stickers as needed
- Stock and display merchandise for sale to customers
- Assist around 15 customers with their orders at one time
- Operate department equipment in safe efficient manner
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
Dental assistant
Bear creek
03.2022 - 08.2023
- Sterilization of instruments
- Assist the dentist chairside
- Preparing patients for dental care
- Processing x-rays
- Applying fluoride
- Taking dental impressions
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Sterilized rooms and prepped equipment and instruments for 30 procedures daily.
Education
High school diploma -
Sunset high school
Dallas, TX05.2019
Skills
- Cash handling expertise
- Document management
- Financial management
- Training and mentoring
- Customer service
- Problem resolution
- Complaint handling
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Product knowledge
Languages
Spanish
Native or Bilingual
Timeline
Shift supervisor
Pls check cashing
11.2023 - 12.2024
Picker
Ulta distribution center
10.2023 - 11.2023
Deli clerk
El rancho supermercado
08.2023 - 10.2023
Dental assistant
Bear creek
03.2022 - 08.2023
High school diploma -
Sunset high school
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