Daisy Micklich
Burbank,CA
Overview
4
4
years of professional experience
Work History
Barista
Coffee Commissary
Burbank, CA
07.2023 - Current
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Coffee knowledge and ability to upsell
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Monitored inventory levels of supplies and restocked when necessary. Created complex, hand-crafted beverages based upon customer preferences.
Barista
Unincorporated Coffee Roasters
Altadena, CA
07.2022 - 06.2023
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Maintained a positive and fun demeanor amidst nonstop rushes
Server
White Harte Pub
Woodland Hills, CA
08.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Greenleaf Kitchen And Cocktails
Los Angeles, CA
01.2021 - 05.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
BeauBeaux’s Bourbon & Biscuits
Dallas, TX
05.2020 - 11.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor Of Arts - Musical Theatre & Film
Hussian College
Los Angeles, CA05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Spanish Speaker
- Fluidity and positivity during high volume hours
Timeline
Server
White Harte Pub
08.2024 - Current
Barista
Coffee Commissary
07.2023 - Current
Barista
Unincorporated Coffee Roasters
07.2022 - 06.2023
Server
Greenleaf Kitchen And Cocktails
01.2021 - 05.2022
Server
BeauBeaux’s Bourbon & Biscuits
05.2020 - 11.2020
Bachelor Of Arts - Musical Theatre & Film
Hussian College