Daisy Ochoa
Monrovia,CA
Summary
Proven to excel in customer service and multitasking, I enhanced guest satisfaction at Outback Steakhouse by streamlining reservation processes and training new staff in service excellence. My adeptness in problem-solving and active listening significantly contributed to a welcoming dining experience, showcasing my commitment to high standards and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Hostess
Outback Steakhouse
Arcadia, CA
11.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Monrovia Community Adult School
Monrovia, CA05.2024
Skills
Customer Service
Effective Multitasking
Patience and Empathy
Phone Etiquette
Time Management
Active Listening
Problem-Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hostess
Outback Steakhouse
11.2023 - Current
High School Diploma -
Monrovia Community Adult School