Daisy Ontiveros
Wilmington
Summary
Dynamic front desk professional with a strong foundation in customer service and organizational skills. Successfully managed high call volumes while enhancing client satisfaction through efficient office procedures and warm visitor interactions.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Palani Center for Dental Implants
Rancho Palos Verdes, CA
10.2023 - 08.2026
- Greeted customers warmly, fostering a welcoming environment.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained organized reception area, ensuring prompt attention to all guests.
- Assisted with scheduling appointments for clients and visitors.
- Coordinated and scheduled appointments, optimizing time management for clients. and maintained and updated appointment calendars.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Clarified company policies and procedures to visitors for better understanding. and procedures to visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
Office Manager
Rico’s Electric Inc.
Lomita, CA
01.2022 - 10.2023
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules
- Coordinated meetings, conferences, travel arrangements and department activities.
- Welcoming visitors / organizing visits
- Billing customers for products and/or services
- Monitor and maintain office supplies inventory
- Handling all mailing, shipping, packages and deliveries
- Onboarding new employees
Insurance Specialist /Receptionist
Marina Stepanyan DDS
Hawthorne, CA
07.2014 - 12.2021
- Processed eligibility and benefits verification and authorization request
- Prepared claims forms for dental insurances
- Direct incoming calls to internal personnel and departments routing to best qualified department
- Communicated effectively with staff, including members of operations, finance and clinical staff
- Kept receptionist area clean and neat to give visitors positive first impression
- Answering high call volume, mulit-line phone switchboard and pleasantly transferred callers to appropriate personnel
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Scheduled, and confirmed appoinments
- Assisted Dentist with Dental Exam procedures.
- Documented patients dental health information, medical history.
- Assisted patients in completing all necessary forms and documents
Education
High School Diploma -
Banning High School
Wilmington, CASome College (No Degree) - Child Development
Los Angeles Harbor College
Wilmington, CASkills
- Customer service
- Documentation skills
- Customer follow-up
- Organizational skills
- Relationship building
- Bilingual in Spanish
- Fast Learner
- Good Multi-tasker
- CRP / First Aid Certified
- Time management
References
available upon request
Timeline
Front Desk Receptionist
Palani Center for Dental Implants
10.2023 - 08.2026
Office Manager
Rico’s Electric Inc.
01.2022 - 10.2023
Insurance Specialist /Receptionist
Marina Stepanyan DDS
07.2014 - 12.2021
High School Diploma -
Banning High School
Some College (No Degree) - Child Development
Los Angeles Harbor College