Daisy Pacheco
Orange,CA
Summary
Dynamic Service Coordinator at Siemens Smart Infrastructure with a proven track record in optimizing service delivery across 60+ sites. Highly organized and detail-oriented, I excel in managing urgent requests and fostering client relationships. Proficient in Microsoft Office and fluent in Spanish, I thrive under pressure while ensuring exceptional customer satisfaction.
Overview
7
7
years of professional experience
Work History
Service Coordinator
Siemens Smart Infrastructure
Cypress, California
04.2026 - Current
- Coordinate schedules for inspections across over 60 sites, including Amazon and major hospitals.
- Managed scheduling decisions based on urgency and prioritized incoming service calls to optimize response times.
- Served as primary contact for service customers, ensuring compliance with expectations and timely inspection dates.
- Received and processed requests via phone and email from Siemens customers nationwide, efficiently gathering information and directing requests to appropriate branches.
Service Advisor
House of Imports Mercedes-Benz
Buena Park, CA
03.2023 - Current
- Served as primary client contact during vehicle service and repair, ensuring clear communication and satisfaction.
- Calculated detailed estimates and provided proactive status updates to maintain transparency.
- Coordinated vehicle check-in and delivery to streamline operations and improve customer experience.
- Utilized CDK proficiently to manage service workflows and track repair progress.
- Documented repair orders with precision to maintain clarity and foster accountability in service processes.
VIP Tour Guide
Disneyland Resort
Anaheim, CA
04.2019 - 01.2023
- Served as docent for high-profile clients, providing personalized attention during 18-hour shifts.
- Guided international guests through Disneyland Resort, coordinating personalized day-of itineraries.
- Anticipated client needs using a proactive, two-steps-ahead approach.
- Organized and coordinated itineraries to ensure guests experienced all desired attractions.
- Built strong relationships with guests of all ages, enhancing their overall experience while maintaining professionalism.
Education
Stenography
Hardeman School of Court Reporting
Online12-2027
B.A. - Psychology
California State University of Long Beach
Long Beach, CA12-2020
Skills
- Customer relationship management
- Technical proficiency
- Effective communication
- Customer service focus
- Highly organized and detail-oriented
- Proactive problem solving
- Effective under pressure
- Collaborative and autonomous
Personal Information
Gender: Female (she/her)
ADDITIONAL SKILLS
Business/conversational bilingual in Spanish.
Timeline
Service Coordinator
Siemens Smart Infrastructure
04.2026 - Current
Service Advisor
House of Imports Mercedes-Benz
03.2023 - Current
VIP Tour Guide
Disneyland Resort
04.2019 - 01.2023
Stenography
Hardeman School of Court Reporting
B.A. - Psychology
California State University of Long Beach