Daisy Quintana
Los Angeles,CA
Summary
Dedicated professional with over seven years of experience in customer-focused roles. Known for strong relationship-building skills and attention to detail, driving efficiency and service quality. Ready to enhance team performance and deliver exceptional outcomes in a fast-paced environment.
Overview
18
18
years of professional experience
Work History
City Mail Carrier
United States Post Office
Los Angeles, CA
01.2019 - Current
- Delivered mail and packages efficiently across assigned routes, ensuring timely service to residential and business customers.
- Sorted incoming mail using automated systems, enhancing delivery accuracy and reducing processing time.
- Maintained accurate records of deliveries, improving accountability and tracking of customer requests.
- Collaborated with team members to optimize route efficiency, contributing to improved service quality.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly during deliveries.
- Trained new employees on postal regulations and delivery protocols, fostering a knowledgeable workforce.
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Assisted customers in resolving issues related to incorrect mail delivery or missing packages, ensuring prompt resolutions.
Sales Associate
Centric Parts
Carson, Ca
11.2007 - 09.2018
- Assisted customers in selecting products, enhancing overall shopping experience.
- Managed inventory levels through effective stock control and replenishment processes.
- Collaborated with team members to maintain store presentation and merchandising standards.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and customer satisfaction.
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Education
High School Diploma -
City of Angeles School
Los Angeles, CA06-2005
Skills
- Customer service
- Active listening
- Relationship building
- Client relations
- Conflict resolution
- Customer satisfaction measurement
- Friendly, positive attitude
- Teamwork and collaboration
- Flexible and adaptable
- Attention to detail
- Time management
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
City Mail Carrier
United States Post Office
01.2019 - Current
Sales Associate
Centric Parts
11.2007 - 09.2018
High School Diploma -
City of Angeles School