Daisy Salcedo Garcia
Spartanburg,SC
Summary
Detail-oriented individual with solid experience in administrative tasks and customer relations. Recognized for strong leadership and ability to host effective meetings. Prepared to leverage skills in fostering team cohesion and improving service delivery.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sage Automotive Interiors
Spartanburg, South Carolina
03.2024 - Current
- Addressed customer inquiries about automotive interior products and services.
- Collaborated with team members to resolve customer issues promptly.
- Trained new representatives on company policies and systems to ensure consistent customer service.
- Processed orders using Sage Automotive's order management system, contributing to timely fulfillment.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Tasked with assisting with international shipments and assisting with paperwork
- Knowledge-using materials requirements planning (MRP) on a daily usage
Inspector in Quality Assurance and Quality Control
Sage Automotive Interiors
Spartanburg, South Carolina
05.2022 - 03.2024
- Conducted inspections on automotive interior components for quality compliance.
- Collaborated with production teams to address quality issues promptly.
- Documented inspection results and maintained accurate quality records.
- Trained new team members on inspection protocols and quality standards.
- Participated in continuous improvement initiatives to enhance quality processes.
- Maintained accurate records of inspection results, test data, calibration activities, and other related documents.
- Conducted visual and dimensional inspections of production parts to ensure conformance with customer specifications.
- Ensured that all relevant safety protocols were followed during inspections or tests.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Learned how to run and manage a variety of machinery, as well as train new associates
- Learned the computer system to be able to upgrade production and assist team lead when out
- Learned forklift/tugger to be able to assist machinery with production when needed
Education
Associate of Science -
Spartanburg Methodist College
Spartanburg, SC05-2024
Skills
- Customer support
- Order processing analysis
- Administrative support
- Fluent in Spanish
- Team collaboration
- Microsoft Word/PowerPoint/Excel
- Process improvement initiatives
- Training new staff
- Daily team briefings
- Cross-department collaboration
- Team building
- Communication
- Public speaking
- Written communication
- Leadership
- In charge of daily planning meetings with production
- In charge of weekly safety meetings over emergency preparedness
Timeline
Customer Service Representative
Sage Automotive Interiors
03.2024 - Current
Inspector in Quality Assurance and Quality Control
Sage Automotive Interiors
05.2022 - 03.2024
Associate of Science -
Spartanburg Methodist College