Daisy Torres
Round Lake Beach,IL
Summary
Highly organized administrative professional adept at streamlining processes and enhancing customer relationships. Fluent in English and Spanish, with experience in managing communications, logistics for events, and maintaining accurate records to support objectives.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Principal Secretary
Indian Hill Elementary School
Round Lake Heights, IL
01.2022 - Current
- Managed daily communications between school administration and staff.
- Organized and scheduled appointments for the principal and staff meetings.
- Maintained confidential student and staff records with accuracy.
- Utilized various software tools, including Google Docs and Microsoft Excel, to enhance productivity and manage information effectively.
- Developed and maintained spreadsheets in Microsoft Excel to organize data for accurate record-keeping and reporting.
- Processed purchase orders and managed deposits to ensure timely financial transactions.
- Assisted in preparing reports and documents for board meetings.
- Coordinated logistics for school events and activities throughout the year.
- Engaged with customers to build rapport and foster lasting relationships, enhancing community engagement.
- Responded to inquiries from parents, students, and community members promptly.
- Responded to customer issues to provide immediate resolution and improve retention.
- Coordinated travel arrangements and prepared expense reports to facilitate smooth reimbursement processes.
- Supported training sessions for new administrative staff on school policies.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Coordinated travel arrangements and prepared expense reports to facilitate smooth reimbursement processes.
Clerk
WJ Murphy Elementary School
Round Lake Park, IL
03.2021 - 12.2021
- Maintained organization of student records in secure filing systems. and maintained accurate filing systems.
- Supported administrative staff with scheduling and correspondence tasks to facilitate office operations.
- Utilized software programs such as Google Sheets, Microsoft Excel, and others to enhance productivity.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
- Coordinated communication between parents, teachers, and school administration.
- Assisted teachers in preparing instructional materials and classroom resources.
- Managed inventory of classroom supplies and ordered materials.
- Monitored student attendance and processed daily attendance reports.
- Facilitated student enrollment processes and maintained registration documents.
- Executed customer order processing to maintain service efficiency. promptly and accurately.
- Utilized computer software programs to create reports, labels, forms.
- Supported office clerical functions using word processing and other software, email and office machines.
- Operated cash register to process cash, check, and credit card transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Scanned documents into digital formats ensuring accuracy of content.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Maintained inventory levels of office supplies and equipment as needed.
- Drafted various documents including memos, letters, emails, reports, and presentations for management. as requested by management.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Answered customer inquiries via phone and email.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Supported event planning for school functions and activities.
- Can speak and write fluently in both English and Spanish
Lead Teacher
Community Development Institute-Head Start Lake County
Waukegan, IL
08.2020 - 03.2021
- Developed and implemented engaging lesson plans for diverse student needs.
- Assessed student progress, adjusting teaching strategies to meet individual learning needs.
- Coordinated class providing guidance on curriculum and classroom management.
- Established positive relationships with families, enhancing support for child development goals.
- Collaborated with staff to create a safe and inclusive learning environment.
Lead Teacher
Community Action Plan-Head Start
Waukegan, IL
03.2019 - 05.2020
- Developed engaging lesson plans aligned with early childhood education standards.
- Implemented assessment tools to track student progress and adapt instruction.
- Designed engaging activities to enhance children's physical and social skills to promote physical, mental and social development of each child.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
- Collaborated with families to support children's learning and development needs.
- Communicated objectives for lessons, units and projects to students and parents.
- Mentored and trained new teachers on effective classroom management strategies.
- Served as a mentor for new teachers during their onboarding process.
- Coordinated with support staff to ensure a safe and nurturing classroom environment.
- Organized community events to promote family involvement in educational activities.
- Facilitated workshops for parents on child development and educational resources.
Shift Coordinator/Swim Instructor
Foss Swim School
Libertyville, IL
04.2015 - 08.2019
- Coordinated daily staff schedules to ensure adequate coverage for swim lessons.
- Trained new instructors on teaching techniques and safety protocols.
- Monitored student progress and delivered actionable feedback to instructors and parents to support student development.
- Facilitated clear communication among management, staff, and parents to ensure understanding of schedules and policies.
- Assisted in implementing swim program updates based on feedback and best practices.
- Organized training sessions for staff to enhance teaching skills and customer service.
- Resolved customer inquiries and concerns promptly, enhancing overall customer satisfaction.
- Facilitated manager meetings to ensure effective communication and collaboration among team leaders.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted with interviewing potential candidates for open positions on the shift team.
- Managed payroll activities including tracking timecards, processing payments.
- Educated customers about offerings, promotions and pricing to boost sales.
- Utilized POS systems efficiently for order processing and inventory management.
- Handled emergency situations with composure and in accordance with company guidelines.
Sales Associate
Banana Republic
Gurnee, IL
10.2014 - 04.2015
- Implemented up-selling strategies by recommending accessories and complementary purchases, increasing average transaction value.
- Collaborated with team members to achieve daily sales goals, fostering a supportive environment that elevated customer satisfaction.
- Initiated positive customer interactions to create a friendly atmosphere. and provided exceptional customer service.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Helped customers find specific products, answered questions, and offered product advice.
- Educated customers on product features, fabric care, and styling tips for optimal use.
- Maintained visual merchandising standards, enhancing store presentation and attracting more customers.
- Processed sales transactions accurately using point-of-sale systems and cash registers.
- Participated in training new staff on store policies, procedures, and customer service excellence.
Education
6 credits - Early Childhood Education
College of Lake County
Grayslake, IL12-2019
B.S. - Sociology & Anthropology
Lake Forest College
Lake Forest, IL05-2018
Skills
- Document Management
- Data management
- Office Coordination
- Organizational skills
- Attention to detail
- Time Management
- Communication
- Administrative Communication
- Stakeholder Engagement
- Leadership
- Relationship building
Languages
- Fluent in English
- Fluent in Spanish
Awards Recognitions
- Nominated for ROE support Staff, 2023
- Light Bulb Award, 12/17
- Employee of the Month, 02/15
Volunteer Experience
- SDC St. Josephs Parish, Round Lake, IL, 03/12, 05/17, We organized retreats for teens, Fundraisers for the Parish, Weekly theme talks, Food Collection, Helping the community
- Totus Tuus St. Josephs Parish, Round Lake, IL, 06/17, 12/18, Held and volunteered at Fundraisers, Held Bible Studies for Adults ages 18-27, Helping the people in need
- G1 St. Marks Parish, Kenosha, WI, 07/19, Currently, Organizing leadership retreats, Fundraisers, Food Collections, Giving Talks to teens
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Principal Secretary
Indian Hill Elementary School
01.2022 - Current
Clerk
WJ Murphy Elementary School
03.2021 - 12.2021
Lead Teacher
Community Development Institute-Head Start Lake County
08.2020 - 03.2021
Lead Teacher
Community Action Plan-Head Start
03.2019 - 05.2020
Shift Coordinator/Swim Instructor
Foss Swim School
04.2015 - 08.2019
Sales Associate
Banana Republic
10.2014 - 04.2015
6 credits - Early Childhood Education
College of Lake County
B.S. - Sociology & Anthropology
Lake Forest College