Daisy Torres
Round Lake Beach,IL
Summary
Highly organized administrative professional adept at streamlining processes and enhancing customer relationships. Fluent in English and Spanish, with experience in managing communications, logistics for events, and maintaining accurate records to support objectives.
Overview
12
12
years of professional experience
Work History
Principal Secretary
Indian Hill Elementary School
Round Lake Heights, IL
12.2021 - Current
- Managed daily communications between school administration and staff.
- Organized and scheduled appointments for the principal and staff meetings.
- Maintained confidential student and staff records with accuracy.
- Utilized various software tools, including Google Docs and Microsoft Excel, to enhance productivity and manage information effectively.
- Developed and maintained spreadsheets in Microsoft Excel to organize data for accurate record-keeping and reporting.
- Processed purchase orders and managed deposits to facilitate timely financial transactions and maintain budget integrity.
- Assisted in preparing reports and documents for board meetings.
- Coordinated logistics for school events and activities, ensuring successful execution and participation.
- Engaged with community members to build rapport and foster lasting relationships that strengthened community ties.
- Responded to inquiries from parents, students, and community members promptly.
- Supported training sessions for new administrative staff on school policies.
- Coordinated travel arrangements and prepared expense reports to facilitate smooth reimbursement processes.
Clerk
WJ Murphy Elementary School
Round Lake Park, IL
02.2021 - 11.2021
- Organized student records in secure filing systems to ensure confidentiality and accessibility.
- Supported administrative staff with scheduling and correspondence tasks to facilitate office operations.
- Utilized software such as Google Sheets, Microsoft Excel, and others to enhance productivity.
- Facilitated communication between parents, teachers, and school administration to support student engagement.
- Assisted teachers in preparing instructional materials and classroom resources.
- Monitored student attendance and processed daily attendance reports.
- Facilitated student enrollment processes and maintained registration documents.
- Answered customer inquiries via phone and email.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Drafted memos, letters, emails, reports, and presentations for management to streamline communication and information sharing.
- Supported event planning for school functions and activities.
- Processed payments for transactions to maintain financial accuracy, refunds, and exchanges accurately and efficiently.
Lead Teacher
Community Development Institute-Head Start Lake County
Waukegan, IL
02.2019 - 02.2021
- Coordinated class, guiding curriculum development and classroom management for effective learning.
- Documenting and record keeping of personal student information.
- Organized field trips or extra-curricular activities for students under their supervision.
- Developed and implemented engaging lesson plans for diverse student needs.
- Assessed student progress, adjusting teaching strategies to meet individual learning needs.
- Collaborated with staff to foster a safe, inclusive learning environment.
- Established positive relationships with families to support child development goals.
Shift Coordinator/Swim Instructor
Foss Swim School
Libertyville, IL
03.2015 - 07.2019
- Trained new instructors on teaching techniques and safety protocols.
- Monitored student progress and delivered actionable feedback to instructors and parents to support student development.
- Coordinated daily staff schedules to ensure adequate coverage for swim lessons.
- Organized training sessions for staff to enhance teaching skills and customer service.
- Assisted in implementing swim program updates based on feedback and best practices.
- Facilitated communication among management, staff, and parents to ensure clarity on schedules and policies.
- Resolved customer inquiries and concerns promptly, enhancing overall customer satisfaction.
- Generated and reviewed incident reports and employee write-ups, implementing corrective action plans to address ongoing and potential issues.
- Assisted with interviewing potential candidates for open positions on the shift team.
- Managed payroll activities including tracking timecards, processing payments.
- Utilized POS systems efficiently for order processing and inventory management.
- Handled emergency situations with composure and in accordance with company guidelines.
Education
B.S. - Sociology & Anthropology
Lake Forest College
Lake Forest, IL05-2018
6 credits - Early Childhood Education
College of Lake County
Grayslake, IL12-2019
Skills
- Data management
- Office coordination
- Report preparation
- Time management
- Stakeholder management
- Stakeholder Engagement
- Communication skills
- Office Communication
- Leadership
- Relationship building
- Attention to detail
- Administrative Leadership development
Languages
- Fluent in English
- Fluent in Spanish
Awards Recognitions
- Nominated for ROE Support Staff, 2023
- Light Bulb Award, 12/17
- Employee of the Month, 02/15
Volunteer Experience
- SDC St. Josephs Parish, Round Lake, IL, 03/12, 05/17, We organized retreats for teens, Fundraisers for the Parish, Weekly theme talks, Food Collection, Helping the community
- Totus Tuus St. Josephs Parish, Round Lake, IL, 06/17, 12/18, Held and volunteered at Fundraisers, Held Bible Studies for Adults ages 18-27, Helping the people in need
- G1 St. Marks Parish, Kenosha, WI, 07/19, Currently, Organizing leadership retreats, Fundraisers, Food Collections, Giving Talks to teens
References
Raymond Porten
Phone Number: 847-707-4416
Katie Carden
Phone Number: 773-858-1542
James Tohme
Phone Number: 847-643-6789
Timeline
Principal Secretary
Indian Hill Elementary School
12.2021 - Current
Clerk
WJ Murphy Elementary School
02.2021 - 11.2021
Lead Teacher
Community Development Institute-Head Start Lake County
02.2019 - 02.2021
Shift Coordinator/Swim Instructor
Foss Swim School
03.2015 - 07.2019
B.S. - Sociology & Anthropology
Lake Forest College
6 credits - Early Childhood Education
College of Lake County