Daisy Lightsey
Jacksonville,FL
Summary
Service-oriented Customer Support Representative with [5]+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
11
11
years of professional experience
Work History
Driver
Uber, Lyft
03.2019 - 07.2021
- Answered, scheduled, and responded to reservation calls at specific times and locations
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during Transport to uphold company reputation.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions
Service Representative
Florida Blue - Blue Cross Blue Shield Of Florida
09.2014 - 04.2021
- Answered phones, provided basic troubleshooting, problem resolution, assisted fellow peers, educated customers on bills and features.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 50 customers each day.
- Processed customer service orders promptly to increase customer satisfaction.
Technical Support Representative
(DirectTv) Convergys Cust. Mgmt.
07.2012 - 08.2014
- Assisted customers in identifying issues explaining solutions to restore service and functionality.
- Resolved diverse ranges of technical issues across multiple systems and applications.
- Documented support interactions for future reference.
Customer Service Collections Representative
Option One Mortgage
11.2010 - 04.2012
- Responded to customer inquiries and provided detailed account information.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Established relationships with customers to encourage payment of delinquent accounts.
Education
High School Diploma -
Florida State College At Jacksonville
Jacksonville, Florida06.2013
Skills
- Customer Service Excellence
- Organizational Skills
- Time Management
- Collaborative Team Player
- Technical Support and Assistance
- Data Management
- Shipping and Receiving Understanding
- Salesforce Knowledge
- Analytical and Methodical
- Microsoft Windows and Office
- Microsoft Excel
- Microsoft PowerPoint
Timeline
Driver
Uber, Lyft
03.2019 - 07.2021
Service Representative
Florida Blue - Blue Cross Blue Shield Of Florida
09.2014 - 04.2021
Technical Support Representative
(DirectTv) Convergys Cust. Mgmt.
07.2012 - 08.2014
Customer Service Collections Representative
Option One Mortgage
11.2010 - 04.2012
High School Diploma -
Florida State College At Jacksonville