Hi, I’m
Daisy Miller
Ventura,CA
Summary
Dynamic Shift Leader with a proven track record at Wagon Wheel Brewing Company, excelling in customer service and team leadership. Skilled in multitasking in fast-paced environments and adept in POS systems, I've enhanced operational efficiency and guest satisfaction. My ability to make decisive actions and foster a collaborative team atmosphere underscores my commitment to excellence. I've significantly improved shift transitions and safety standards, showcasing my ability to make impactful decisions and foster team cohesion.
Overview
7
years of professional experience
1
Certification
Work History
Wagon Wheel Brewing CompanyOxnard, CA
Shift Leader
04.2023 - 09.2024
Job overview
- Oversee daily restaurant operations, ensuring seamless collaboration between front and back of house.
- Supervised deliveries, monitored inventory levels, and optimized staffing schedules/reservations for peak efficiency.
- Ability to work independently and make decisions confidently.
- Maintains rolls and responsibilities for multiple positions at any time; floor manager, bartending, server, food runner, host.
- Balancing cash drawers throughout the shift, collecting cash drawers end of the night and deposit drops, basic cash handling and POS operations.
- Excellent costumer service skills and also encouraging staff to achieve that as well, making relationships with all guests and providing inviting spaces.
- Up keeping the high standards of quality control, hygiene, health, and safety of staff/the building.
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
- Resolved customer complaints promptly and professionally.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Yard HouseOxnard, CA
Server
08.2018 - 08.2022
Job overview
- Maintains dining ambiance with an enthusiastic attitude and excellent customer service.
- Retains food/beverage knowledge to answer any questions when taking guests orders, common food allergies, substitutions , add ons/specials
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Supported team efficiency by managing both personal and colleagues' food and drink deliveries.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
- Food Handler and RBS certifications.
- Worked cohesively in a team environment, maintaining high productivity levels.
Lure Fish HouseVentura, CA
Take-Out Server
05.2020 - 06.2021
Job overview
- Maintained a clean and organized take-out counter to ensure a pleasant customer experience.
- Provided excellent customer service in person and over the phone while accurately recording and imputing customer orders, knowing common allergy and diet restrictions to help customers navigate the menu.
- Handled currency and credit transactions quickly and accurately following procedures for safe food preparation, assembly, and presentation.
- Prepping desserts, soups, salads for the restaurant. Assisting expo with food running while being able to identify the dish is plated correctly according to tables ticket.
- Acting as a floater during down time and providing extra help among servers, bartenders, runners, hosts, and bussers.
- Helping with basic janitorial tasks around the restaurant.
- Trained new staff on take-out service protocols and customer service excellence.
Sprouts Farmer MarketVentura, CA
Courtesy Clerk
04.2017 - 06.2018
Job overview
- Greeting customers coming and going from the store.
- Bagging groceries and offering assistance to the vehicle upon request.
- Maintaining the store's cleanliness by performing basic janitorial tasks on the sales floor.
- Answering the phones; directing to the right department, answering basic questions, store innovatory basic knowledge, weekly sales knowledge.
- Organized and restocked go-back inventory swiftly during shifts.
- Followed company guidelines regarding proper sanitation practices in handling food products.
- Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.
Education
Buena High SchoolVentura, CA
High School Diploma
06-2016
Skills
- Customer service focus
- Team leadership
- Multitasking in high-energy environments
- Decision-making
- Time management
- Logical reasoning
- POS experience
- Cash-handling experience
Certification
- Food Handlers certification
- RBS certification
Timeline
Shift Leader
Wagon Wheel Brewing Company
04.2023 - 09.2024
Take-Out Server
Lure Fish House
05.2020 - 06.2021
Server
Yard House
08.2018 - 08.2022
Courtesy Clerk
Sprouts Farmer Market
04.2017 - 06.2018
- Food Handlers certification
- RBS certification
Buena High School
High School Diploma
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