Daivis Ramirez
Lake Worth,FL
Summary
Skilled in providing high-quality customer service with focus on resolving complex problems and building customer loyalty. Strong communicator with ability to communicate effectively across different levels of an organization. Known for maintaining calm under pressure and making key decisions during challenging situations. In previous roles, significantly improved customer satisfaction rates through proactive resolution of conflicts and issues.
Overview
4
4
years of professional experience
Work History
Customer Service Staff
Publix
Boynton Beach, FL
06.2021 - Current
- Oversaw front-office operations, including scheduling, data entry, and customer service, ensuring efficient communication and support for store leadership.
- Trained and supported new team members, contributing to improved onboarding and consistency across administrative tasks.
- Recognized for maintaining accurate financial records and streamlining processes that enhanced office productivity
- Supported management initiatives by participating in meetings or training sessions when requested.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Lifeguard
Rapids Water Park
Riviera Beach, FL
05.2023 - 11.2023
- Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
- Monitored surrounding environment constantly to watch for potential risks.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Performed emergency rescues when necessary.
Education
Associate of Arts -
Palm Beach State College
Lake Worth, FL04-2024
Skills
- Customer service
- Data entry
- Financial recordkeeping
- Scheduling
- Team training
- Problem solving
- Customer focus
- Complaint handling
- Strong teamwork
- Conflict resolution
- Time management
- Emergency response
Languages
Spanish
Native/ Bilingual
Timeline
Lifeguard
Rapids Water Park
05.2023 - 11.2023
Customer Service Staff
Publix
06.2021 - Current
Associate of Arts -
Palm Beach State College
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