Daiza Jean
Orlando,FL
Summary
Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 11 years of experience working in busy environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Convergys
11.2017 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
Warehouse Associate
Frito Lay
05.2014 - 09.2017
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Crew Member
Mcdonalds, PDI FOODS
05.2012 - 03.2013
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Ocoee High School
Ocoee, FL08.2012
Skills
- Wrapping and Boxing
- Corrective Actions
- Environmentally Controlled Storage
- Loading and Unloading
- Microsoft Office
- Reading Comprehension
- Systems Analysis
Languages
creole
Full Professional
Timeline
Customer Service Representative
Convergys
11.2017 - 08.2023
Warehouse Associate
Frito Lay
05.2014 - 09.2017
Crew Member
Mcdonalds, PDI FOODS
05.2012 - 03.2013
High School Diploma -
Ocoee High School