Dajah Bernard
North las Vegas
Summary
Experienced Customer Service/Sales Associate with over 3 years of experience. Great at building rapport with customers and working in fast paced environments to meet sales goals.
Overview
8
8
years of professional experience
Work History
Mobile Expert
T-Mobile
Las Vegas
07.2021 - 09.2023
- Worked in a fast paced sales environment, with monthly quotas that changed based on the store's performance.
- Was consistent with my numbers, making sure to always be at the top of my leaderboard
- Built lasting relationships with customers daily.
Call Center Representative
The Panther Group
Norfolk
06.2019 - 02.2021
- Obtained necessary client information; interviewed clients for benefits; verified information for claims/changes.Maintained quality results by adhering to company guidelines; welcomed constructive coaching.
- Navigated through computer systems to review information and respond appropriately to callers.
Front Desk Agent
Hampton by Hilton
Tampa
09.2015 - 01.2017
- Delivered a unique customer experience while processing customer payments, scheduling appointments, balancing revenue and completing audit reports in a high paced environment.
Education
High School Diploma -
Kenwood Academy High School
Chicago, IL06-2014
Technical Certification - Criminal Justice
Northern Michigan University
04-2017
Skills
- Computer skills
- Customer service
- Sales
- Communication skills
- Data Entry
- Multitasking
- Attention to detail
- Phone Etiquette
Timeline
Mobile Expert
T-Mobile
07.2021 - 09.2023
Call Center Representative
The Panther Group
06.2019 - 02.2021
Front Desk Agent
Hampton by Hilton
09.2015 - 01.2017
High School Diploma -
Kenwood Academy High School
Technical Certification - Criminal Justice
Northern Michigan University