DAJASIA MORALES
San Diego,CA
Summary
Detail-oriented and organized individual with exceptional communication and project management skills. I approach each day and unique challenges with enthusiasm and patience. I am prepared for this role with a solid background in administrative support and executive assistance. Skilled at managing complex calendars, coordinating meetings, and handling sensitive information with utmost confidentiality. Also,known for excellent teamwork and adaptability, ensuring seamless operations and results-driven support. I approach each day and unique challenges with enthusiasm and patience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Recreational Leader
City of San Diego
11.2015 - Current
- Served as the site facilities point of contact for all participants and guests providing service communication regarding concerns and questions.
- Oversaw the end-to-end sunrise to sunset of Special events for the facilities participants and parents.
- Ensuring all participants adhere to the COVID 19 socializing and recreational guidelines.
- Support participant transitioning and managing through changes of efforts, such as field trips, recreational activities and team-building exercises
- Provide weekly activity adjustment plans for better engaging users of differing ability or interest levels.
- Managed the safe and efficient operation of recreational facilities, ensuring a positive experience for all users.
- Registered participants and answered specific event inquiries.
Personal Assistant/Handler
Dahl Productions
01.2018 - 03.2025
- Communication: Answer phone calls and emails, take messages, and act as a first point of contact for callers
- Scheduling: Manage calendars, schedule appointments, meetings, and events, and coordinate with other staff and family to avoid conflicts
- Travel arrangements: Book and arrange travel, transport, and accommodation, including business trip details
- Note-taking: Take accurate notes at meetings and follow up
- Administrative tasks: Organize and store physical and digital documents, manage databases and filing systems, implement and maintain procedures, and prepare reports, presentations, and correspondence
- Time management: Remind the manager of important tasks and deadlines, and help with daily time management
- Ran requested errands.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Remote Associate Clinical Administrative Coordinator
UnitedHealth Group
01.2018 - 10.2020
- Manages various Hospital & Clinic accounts- Addresses all client and provider communications, conflict resolutions, and sharing of best practices for a better client experience.
- Monitors and manages referral process, incoming and outgoing referrals to include but not limited to prior authorizations, intake, notification, and census roles
- Direct all calls to the proper individuals or department and provide directions to facility
- Assists with preparation of various reports and execute production plans
- Supported clinical staff by coordinating schedules, handling appointment confirmations, and updating patient records as needed.
- Responded to patient inquiries via phone and email, providing accurate information and resources while maintaining a professional demeanor.
- Coordinated schedules with patients and facility calendar.
- Collaborated with healthcare providers to create well-coordinated care plans tailored to individual patient needs.
Program Specialist
Harmonic Inc
01.2010 - 01.2015
- Oversaw and managed daily activities for 60+ students
- Responsible for making a judgments and decisions following Harmonium and program policies, contracts and guidelines
- Managed program expectations, by advising staff on how to interact with internal and external customers onsite.
- Developed and implemented a diverse, creative mix of arts & crafts, sports, recreation, academic (homework assistance), and enrichment activities, that are age and interest specific for the children enrolled
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Led a cohesive team of specialists in executing tasks according to established timelines and milestones, resulting in timely completion of deliverables.
Front & Back Office Medical Assistant
Dr Elizabeth Saarni M.D
01.2008 - 01.2011
- Served as the single point of contact for all patient communication
- Presented and provided Education information regarding Post-Op Care
- Ensured effective proper protocol and procedures were followed-when collecting 20+ blood specimen, assisted with examination, urine analysis and patient vitals
- Provided onsite quick alternatives and solutions regarding unforeseen issues regarding Accounts Payable/ Receivable and Insurance submissions.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
Education
Associate of Arts - African American Studies
San Diego City College
San Diego, CA06.2024
Certificate - Family Home Daycare, Child Care Management
San Diego Mesa College
San Diego, CA07.2017
Diploma - Medical Assistant
Concorde Career College
San Diego, CA12-2013
High School Diploma -
San Diego High School
San Diego, CA06.2005
Skills
- Patient Case Ownership & Management
- Program Review & Budget Management
- Data Entry & Administrative Support
- Functional knowledge of state and federal laws and regulations relating to child care facilities
- Functional knowledge of City of San Diego COVID 19 Socializing and Recreational guidance adherence policies and procedures
- Ability to manage, organize, prepare and reconcile multiple sources of information with accuracy
- Adept at communicating effectively with customers (technical and non-technical), vendors, and staff
- Ability to handle multiple tasks and priorities effectively
- Proficient with Microsoft Office tools, eg Outlook, Word, Excel and some PowerPoint
- High level of comfort with learning new systems and tools Experience with OKTA, Time Station and Pad leaf technologies
- Food handling
- Safety training
- Disability services
- Activity planning
- Youth mentoring
- Facility management
- Equipment maintenance
- Equipment management
- Inclusive environment
- Special events
- Fitness instruction
- Sports coaching
- Childcare services
- Water safety
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Cleaning and sanitizing
- Problem-solving abilities
- CPR certification
- Team leadership
- Effective communication
- Verbal and written communication
- Decision-making
- Relationship building
- Data entry
- First aid certification
- Group supervision
- Participant engagement
Certification
- Active AED-CPR Certified- First Aid through 2025
- Mandated Reporter
Timeline
Personal Assistant/Handler
Dahl Productions
01.2018 - 03.2025
Remote Associate Clinical Administrative Coordinator
UnitedHealth Group
01.2018 - 10.2020
Recreational Leader
City of San Diego
11.2015 - Current
Program Specialist
Harmonic Inc
01.2010 - 01.2015
Front & Back Office Medical Assistant
Dr Elizabeth Saarni M.D
01.2008 - 01.2011
Associate of Arts - African American Studies
San Diego City College
Certificate - Family Home Daycare, Child Care Management
San Diego Mesa College
Diploma - Medical Assistant
Concorde Career College
High School Diploma -
San Diego High School
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