Dajonne Jordan
Buffalo Grove,IL
Overview
11
11
years of professional experience
Work History
Housekeeper
Holiday Inn Express Suites
Chicago, IL
08.2020 - Current
- Disinfected and mopped bathrooms, ensuring facilities met strict cleanliness standards, contributing to a 95% guest satisfaction rate.
- Cleaned and stocked an average of 15-20 guest rooms per shift, ensuring timely readiness and cleanliness for arriving guests.
- Collaborated with housekeeping staff to complete tasks 20% faster during peak periods, improving overall team efficiency.
- Maintained a spotless environment, reducing guest complaints related to room cleanliness by 30%.
- Pre-treated and laundered linens, maintaining a linen replacement rate below industry standard, saving the hotel an estimated $3,000 annually.
- Engaged with guests to meet special requests, enhancing guest satisfaction and contributing to a 4.5-star hotel rating.
Front Desk Agent
Quality Inn
Matteson, IL
02.2018 - 03.2020
- Processed over 100 guest transactions daily, including room deposits, fees, and payments, with a 99% accuracy rate.
- Managed guest reservations, resulting in a 20% improvement in booking efficiency and error reduction.
- Delivered exceptional service during high-volume check-ins, leading to a 10% increase in return guest visits and positive feedback.
- Resolved guest issues within an average of 5 minutes, improving overall guest satisfaction by 15%.
- Handled reservations via phone, in-person, and computer systems, ensuring guests received timely confirmation and assistance, contributing to 90% occupancy during peak seasons.
Dishwasher
Olive Garden
Burbank, IL
08.2014 - 02.2018
- Maintained kitchen cleanliness by organizing supplies and removing trash, contributing to a 95% health inspection score.
- Completed deep-cleaning tasks, reducing cleaning time by 10% during peak hours to maintain kitchen workflow efficiency.
- Assisted kitchen staff with food preparation and dish delivery during high-demand periods, helping expedite service by 15%.
- Took on additional tasks and stepped into roles during busy times, improving overall kitchen staff productivity by 20%.
Education
High School - undefined
Crete-Monee High School
Crete, IL01.2014
Skills
- Problem Solving
- Adaptability
- Attention to Detail
- Multitasking
- Customer Service
- Sanitation
- Organizational Skills
- Time Management
- Scheduling
- Data Entry
- Guest services
- Cash Handling
- Dusting/Cleaning
Timeline
Housekeeper
Holiday Inn Express Suites
08.2020 - Current
Front Desk Agent
Quality Inn
02.2018 - 03.2020
Dishwasher
Olive Garden
08.2014 - 02.2018
High School - undefined
Crete-Monee High School