Da'Jour Spence
Detroit,MI
Summary
Detailed-oriented and certified phlebotomist with 6 years of experience in venipuncture capillary draws and specimen handling. Adept at ensuring patient comfort maintaining sterile environment and adhering to strict safety protocol. Committed to providing high quality patient care while efficiently collecting and processing specimens for laboratory testing. Known for adaptability and reliability in dynamic healthcare environments. Strong communicator with proven leadership abilities and commitment to high standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Phlebotomy Team Lead
Octapharma Plasma Center
05.2023 - Current
- Improved patient satisfaction by consistently providing efficient and accurate blood draws.
- Enhanced team morale with effective communication and proactive problem-solving strategies.
- Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
- Maintained compliance with safety protocols, minimizing workplace accidents and needlestick injuries.
- Verified patients' identification for proper sample collection.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Assisted in training and onboarding new phlebotomists.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Phlebotomist
CSL Plasma
03.2019 - 12.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Patient Care Technician
Concentra Urgent Care
06.2017 - 09.2020
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Phlebotomy Team Lead
Quest Diagnostics
01.2019 - 04.2020
- Improved patient satisfaction by consistently providing efficient and accurate blood draws.
- Enhanced team morale with effective communication and proactive problem-solving strategies.
- Streamlined the phlebotomy process for better time management and increased daily test completion rates.
- Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
- Maintained compliance with safety protocols, minimizing workplace accidents and needlestick injuries.
- Created a supportive atmosphere within the team by recognizing individual achievements and celebrating successes together as a group.
- Achieved high customer satisfaction scores by addressing concerns promptly and professionally.
- Established strong relationships with patients through compassionate care and excellent bedside manner.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Monitored supply levels and placed orders for laboratory supplies.
Education
LPN -
Detroit Business Institute Downriver
Riverview, MI10-2024
Phelbotimst Cerftication -
Acress Academy
Southfield, MI05.2019
High School Diploma -
Westside Academy
Detroit, MI07-2012
Skills
- Venipuncture and capillary blood draws
- Patient preparation and comfort
- Specimen collection, labeling and handling
- Infection control and safety compliance
- Communication and patient education
- Team collaboration in clinical settings
- Time management
- Multitasking Abilities
- Attention to detail
- Organizational skills
- Excellent communication
Certification
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Licensed Practical Nurse (LPN)
- Phlebotomy Technician Certification (PTC)
Timeline
Phlebotomy Team Lead
Octapharma Plasma Center
05.2023 - Current
Phlebotomist
CSL Plasma
03.2019 - 12.2023
Phlebotomy Team Lead
Quest Diagnostics
01.2019 - 04.2020
Patient Care Technician
Concentra Urgent Care
06.2017 - 09.2020
LPN -
Detroit Business Institute Downriver
Phelbotimst Cerftication -
Acress Academy
High School Diploma -
Westside Academy
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