DAKELTRA BROWN
Southaven,MS
Summary
Knowledgeable Certified Medical Assistant with exceptional background over 10+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Focused MEDICAL ASSISTANT motivated to deliver seamless and pleasant healthcare experience to patients. Offering 10+years background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing and drawing blood samples and preparing treatment rooms for examinations. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
16
16
years of professional experience
Work History
Medical Assistant
Methodist University Hospital
08.2016 - 07.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
MEDICAL ASSISTANT
Med help
01.2016 - 03.2024
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Processed orders for medical supplies and lab equipment.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Inspected equipment to ensure proper working order prior to use on patients.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Measured vital signs and took medical histories to prepare patients for examination.
PHLEBOTOMIST
UAB Medicine
01.2021 - 10.2023
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Assisted in the training of new phlebotomists.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Verified collection orders and communicated discrepancies to nurses.
- Collected specimen samples and transported to laboratory for processing.
MEDICAL ASSISTANT
HOOVER URGENT
07.2012 - 02.2019
- Contacted pharmacies to submit and refill patients' prescriptions.
- Processed orders for medical supplies and lab equipment.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
CHRONIC ILLNESS CASE MANAGER
QCare
10.2009 - 05.2016
- Assisted clients in accessing community resources such as housing assistance, employment opportunities, transportation, and health insurance options.
- Coordinated referrals to specialists when needed for additional support or diagnostic testing.
- Documented services and collected required data for evaluation.
- Maintained up-to-date case records with case activity status.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
Education
High School Diploma -
Whitehaven High School
Memphis, TN05.2002
Skills
- Patient-Focused Care
- Phlebotomy
- HIPAA Compliance
- Inventory Management
- Indirect Patient Care
- Patient Scheduling
- Payment Collection
- Patient Flow Management
- Medical Billing
- Medical Terminology
- Data Entry
Timeline
PHLEBOTOMIST
UAB Medicine
01.2021 - 10.2023
Medical Assistant
Methodist University Hospital
08.2016 - 07.2025
MEDICAL ASSISTANT
Med help
01.2016 - 03.2024
MEDICAL ASSISTANT
HOOVER URGENT
07.2012 - 02.2019
CHRONIC ILLNESS CASE MANAGER
QCare
10.2009 - 05.2016
High School Diploma -
Whitehaven High School
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