Dakeysha Laury
Bonaire,GA
Summary
Talented collections specialist and dependable restaurant manager. I have 8 years of growth in the management field. I have great experience with softwares like quickbooks, salesforce, livevox GNU cash and SAP ER. Highly skilled in troubleshooting, I am able to break down technical data and develop successful solutions, I can maintain operational production and safety projects when it comes to my work. I am very well organized, professional and have a desire to reach company targets and goals.
Overview
13
13
years of professional experience
Work History
Collections Specialist
ADT
Langhorne, PA
05.2020 - 04.2024
- Monitoring Accounts to Identify Overdue Payment, Recommending Collections Improvements, Identify Customers With Outstanding Debts, Review and Evaluate Delinquent Accounts, Remaining available for Inbound and Outbound Calls, Hitting Monthly targets for Call flow and Calls Per Hour, Following company call Script, Collecting payments
Assistant Manager
KFC
Langhorne, PA
01.2016 - 02.2020
- Shift Scheduling, Food cost, Labor, Inventory, Food Safety and Point of Sales, Ensuring compliance with Licensing, hygiene health and safety legislation, Training and Supervising Staff and ServSafe Certified, Handling customer enquiries and complaints, Greeting and Advising customers, Recruiting, Training and Supervising Staff
Shift Leader
Military Clothing
Honolulu, HI
06.2011 - 12.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
Leilehua High School
Honolulu, HISkills
- Leadership
- Conflict resolution
- Safety standards
- Team management
- Product management
- Customer service
- Account receivables
- Strong communication
- Problem solving
- Negotiation
State
GA
City
Bonaire
Timeline
Collections Specialist
ADT
05.2020 - 04.2024
Assistant Manager
KFC
01.2016 - 02.2020
Shift Leader
Military Clothing
06.2011 - 12.2015
Leilehua High School