Summary
Overview
Work History
Education
Skills
Timeline
Generic

DaKiera Fisher

Summary

Dynamic catering lead with proven expertise at Panera Bread, enhancing customer satisfaction through effective staff management and conflict resolution. Skilled in food presentation and sanitation standards, I empower teams to excel while ensuring high-quality service delivery. Recognized for optimizing operations and fostering a collaborative work environment.

Ambitious Catering Lead with 3 years of experience leading efficient and profitable service teams. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

10
10
years of professional experience

Work History

Catering Lead; Team Leader

Panera Bread
09.2019 - Current
  • Supervised food presentation and plating to enhance visual appeal.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Handled catering scheduling, ordered food and planned events.
  • Maintained strong relationships with clients through clear communication, attentive listening, and personalized service.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Cook, Team Member

Qdoba Mexican Eats
10.2018 - 03.2019
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Shift Worker

B.GOOD
08.2016 - 03.2019
  • Set challenging targets for shift workers, motivating them to strive for continuous improvement in their roles.
  • Optimized resource allocation during shifts by assigning tasks based on individual skillsets and availability of resources.
  • Coordinated with other departments to address cross-functional issues and maintain smooth operations during shifts.
  • Fostered a positive work environment by promoting open communication and addressing any concerns promptly.
  • Resolved customer complaints in a professional manner, leading to increased satisfaction rates among patrons.

Team Member

Dunkin' Donuts
11.2015 - 08.2016
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Education

High School Diploma -

Passaic County Technical Institute
Wayne, NJ
06-2016

Skills

  • Sanitation standards
  • Food presentation
  • Staff management
  • Task delegation
  • Culinary techniques
  • Food safety
  • Staff leadership
  • Staff supervision
  • Portion control
  • Lead prospecting
  • Kitchen staff leadership
  • Customer service
  • Time management
  • Multitasking Abilities

Timeline

Catering Lead; Team Leader

Panera Bread
09.2019 - Current

Cook, Team Member

Qdoba Mexican Eats
10.2018 - 03.2019

Shift Worker

B.GOOD
08.2016 - 03.2019

Team Member

Dunkin' Donuts
11.2015 - 08.2016

High School Diploma -

Passaic County Technical Institute

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