Krystyn Naegele
Pasadena,MD
Summary
Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service.
Positive and upbeat healthcare team member trained in nursing fundamentals, medical terminology and anatomy. Multitasks in fast-paced environments and provides level-headed emergency response. Highly organized with service-oriented approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead
Once Upon A Child
Glen Burnie, MD
08.2021 - Current
- Managed store operations during absence of Store Manager or Assistant Manager.
- Resolved customer complaints and reported issues to senior management.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Collaborated with management to set performance goals and evaluate progress.
- Managed and executed social media strategy, coordinating posting, and engagement efforts.
Senior Sales Associate
American Eagle Outfiters
Annapolis, MD
07.2023 - 08.2024
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Fashioned custom retail window displays promoting seasonal products with themes and props to entice customers.
- Replenished and arranged items to maintain appearance.
- Developed and implemented strategies to increase sales volume.
- Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
- Resolved customer complaints in a professional manner.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Associate of Science - Nursing
Anne Arundel Community College
Arnold, MD12-2025
High School Diploma -
Glen Burnie High School
Glen Burnie, MD06-2022
Skills
- Team motivation
- Productivity monitoring
- Daily reporting
- Work delegation
- Employee training
- Industry expertise
Accomplishments
- Honor Roll Student
- BMAH High School Magnet Student
Certification
- CNA License
- 3rd Semester ASN Student
- BLS Certified
References
References available upon request.
Timeline
Senior Sales Associate
American Eagle Outfiters
07.2023 - 08.2024
Shift Lead
Once Upon A Child
08.2021 - Current
Associate of Science - Nursing
Anne Arundel Community College
High School Diploma -
Glen Burnie High School