Dakota Champeau
Oklahoma City
Summary
Strong and results-driven leader with extensive experience managing restaurant operations at S&B Burger Joint, excelling in customer relationship management. Proven track record in enhancing team performance and optimizing inventory management, leading to increased customer satisfaction and loyalty. Committed to maintaining high standards of service and operational excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Hourly Manager/Bartender
S&B Burger Joint
08.2024 - Current
- Supervised daily operations, ensuring adherence to quality standards and timely service delivery.
- Trained staff on operational procedures, enhancing team efficiency and performance.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Resolved customer inquiries and complaints, fostering positive dining experiences and loyalty.
- Monitored health and safety compliance, maintaining a clean and safe work environment.
- Collaborated with management on promotional initiatives, driving customer engagement and sales growth.
Assistant Store Manager
S&B Burger Joint
09.2018 - 08.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Associate of Science - Child Development
Rose State College
Oklahoma City, OK05-2014
High School Diploma -
Putnam City North Highschool
Oklahoma City, OK05-2010
Skills
- Customer relationship management
- Negotiation and conflict resolution
- Attention to detail
- Professional and courteous
Timeline
Hourly Manager/Bartender
S&B Burger Joint
08.2024 - Current
Assistant Store Manager
S&B Burger Joint
09.2018 - 08.2024
Associate of Science - Child Development
Rose State College
High School Diploma -
Putnam City North Highschool