Dakota Corum
Laguna Niguel,CA
Summary
Experienced Operations Manager proficient in managing music distribution operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
15
15
years of professional experience
Work History
Director of Operations
Octiive
01.2019 - 08.2023
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Managed each department’s respective teams (customer service, content management, development, marketing, Royalty accounting).
- Responsible for thousands of Digital assets being delivered successfully to aggregators and DSPs and on a weekly and monthly basis.
- Oversaw royalty accounting and was responsible for processing high volume claims and payments to users.
- Work directly with the development team to manage and set future goals and initiatives, implement new features that align with revenue growth and problem solve on current technical issues.
- Streamlined functions by developing and implementing processes and task management ticket systems.
- Provide excellent customer service and support to artists and label partners to ensure products are delivered in timely fashion to hit release dates.
- Main point of contact for all aggregators and business partners.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Digital Content Manager
MondoTunes
11.2014 - 01.2019
- Managed quality control and content delivery to aggregators and DSPs.
- Provide excellent customer service and daily support to users and clients.
- Work directly with the customer support team.
- Collaborated with marketing and design teams to develop and plan site content, layout, and style.
- Conducted regular content audits to identify gaps and redundancies of content.
- Approved, reviewed and edited content flowing to website.
- Approved and processed royalty payments on monthly basis.
A&R & Content Management
IMMG
06.2012 - 01.2019
- managed digital assets for numerous label partners.
- Oversaw entire life cycle on multiple high caliber projects.
- Run trend reports provide insights and analytics to label partners.
- Quality control all metadata and assets and deliver to DSPs.
- Work directly with aggregators and labels on projects eligible for physical distribution.
- Collaborate with artists and partners on marketing plans for artist’s projects.
- Coordinate release schedules.
- Negotiate and secure new label deals.
Content Manager
Mad Money
07.2014 - 01.2019
- Catalog and digital asset management for the label.
- Worked directly with artists on upcoming releases and release strategies.
- Run trend reports and provide insights and analytics to artists.
- Quality control all metadata and assets to successfully deliver to DSPs.
- Negotiated and secured branding deals for the label and its artists.
Teller Supervisor
Wells Fargo
11.2008 - 11.2014
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted cash drawers and made bank deposits.
- Promoted bank's products and services by consistently cross-selling to customers.
- Examined tellers' reports of daily transactions for accuracy.
- Researched and resolved customer issues on personal and business accounts.
- Referred customers to other banking departments for specialized services.
Education
Saddleback College
Mission Viejo, CA2009
Skills
- Operational Excellence
- E-Commerce Strategy
- Overseeing Events
- Directing Team Members
- Business Growth Initiatives
- Business Policies and Procedures
- Content Workflow
- Report Generation
- Quality Standards Adherence
- Best Practices and Tools
Timeline
Director of Operations
Octiive
01.2019 - 08.2023
Digital Content Manager
MondoTunes
11.2014 - 01.2019
Content Manager
Mad Money
07.2014 - 01.2019
A&R & Content Management
IMMG
06.2012 - 01.2019
Teller Supervisor
Wells Fargo
11.2008 - 11.2014
Saddleback College
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